Charltons Banff

I had a great stay! I really appreciated how the staff went above and beyond to make sure I was satisfied with my stay. I would book at Charltons again in the future. Thank you :)

Booked hotel in advance for a sister milestone birthday trip. Location was on main ***** so that was good; however, was a little ways out so not easy to walk. Thought it was closer to central downtown. Called and requested an early check in and was told the room would be ready at 1pm. Showed up just before 4 and there was a line up to register because the rooms hadn't been released yet. Hotel is quite old and run down. It smelled wet and musty. The room was quite dirty (stuff on the carpet, dust on appliances and very dirty on top of valance. In need of a major overhaul. We were expecting it to be very noisy at night based on noise experience in the afternoon; however, it was very quiet - which was a pleasant surprise. Was recommended we have breakfast at sister hotel down the street (Royal Canadian Lodge) and that was a debacle. Will not go back there. Adrian at the check in desk was very professional, calm and apologetic. He WAS the saving grace of the stay. Two thumbs up and 5 stars for Adrian. The hotel itself...not so much - likely won't be back.

Great room and awesome service

It has the atmosphere of an old furnished mountain region apartment but the cleaning services is rough. I found two and more but shells and bugs body on the rug after I checked in. The location isn’t too far from downtown Banff however under the coldness it would be rough walking to town. Parking is extra (14.99cad not fee as the page stated on trip.com) phone to ask the details before booking this place… it’s an ok place to stay just not great for family vocation.

The room with the kitchenette is great if your traveling with others. The pool was nice.

Very convenient location while staying at Banff~