Guest User
February 9, 2023
I had booked 2 rooms for my relative. I had been to the rooms and also accompanied them when there was an issue with the air conditioner. This is the feedback: Positives: - Good location with marriage halls around, south indian restaurants and the western restaurants around, and the famous Bull temple nearby - Lively location - One room was spacious, other was slightly small Improvements: - They seem to control the ac through a technical device which is at the reception. This device is used to set the temperature and the fan/cool. We reported a problem with the ac not cooling in one of the rooms at 9am and then again at 10am and asked them to check it out. When we went in the evening, the room was still how with only the blower blowing. We again told them the problem and they set something in the device at the reception. But, it did not solve the problem and they insisted that the ac was working. We then asked to accompany us the room and check. There was no cooling. They then changed the room. Essentially, they depend on technology and its numbers at the reception to see if the ac is working rather than physically going to the room and checking it out. This is not right. - The rooms do not have fan. They need to provide ceiling fans in the rooms. - The finally bill had the total amount in words and in numbers. The amount in words differed considerably from the one in numbers. Not sure why. And the advance paid amount was not shown in the final bill. Blame it on who - software or hu***s?