Hardware: outdated facilities, musty smell in the room, bad smell from the sewer in the bathroom, the windows are not closed tightly, the screens are full of dust, the pillows and quilts smell of sweat, the noise of helicopters and ziplines keeps coming and going during the day, and the low-frequency noise of the water pump equipment continues at night Constantly,,,,,
Software: The service personnel have poor business ability, low expressive ability, average service attitude, low communication efficiency, don't know the direction of the specific tourist bus in the scenic spot, impatient and indifferent after asking a few more questions,,,,
The key point is to only take care of the VIPs arranged by the leaders, and there are basically no preferential treatment for ordinary hotel guests.
Original TextTranslation provided by Google