"I must first give the guesthouse a positive review. We left our laptop adapter and charging cable in the room when we checked out, but we were already on the train to Luxor. We contacted the owner, who immediately arranged for a driver with an intercity bus to Luxor to take us to the hotel the next day. Back to the guesthouse, I thought taking the boat on the island would be inconvenient, but it wasn't a big problem. The guesthouse is on the west side of Koh Chang, and there are free boats to the west side for check-in and check-out. It's a little walk, but thankfully, the owner arranged a triple room on the top floor (for two adults and two children), with a fantastic view and a small balcony. The owner speaks excellent English, so communication was no problem. You can also book a private car to the Aswan Dam and Abu Simbel temples through the owner; the price is relatively reasonable. Normally, you walk east to the public pier, and the boat ride costs 15 Egyptian pounds per person, taking about 10 minutes. However, the guesthouse doesn't provide toiletries; you need to bring your own."
Relive classic movie scenes here; the hotel's facilities and ambiance are impeccable. This is a top-tier luxury hotel that's definitely worth checking off your bucket list. My only minor complaint is the limited breakfast selection, but that's easily overlooked given the hotel's legendary restaurant. A couple of staff members had some attitude issues, but they apologized promptly after we spoke with them. Families traveling with teenagers should note that there's an extra charge for minors exceeding a certain age; it's $150 per night and includes an extra bed and breakfast.
The hotel is located on a hillside, and there were packs of stray dogs on the road leading up to it. Overall, the hotel's decor is actually quite decent, but the rooms are more like guesthouse standard, especially the bathroom. The bath towels felt like they'd seen better days, I'd suggest bringing your own disposable ones. Other bedding seemed clean enough. The biggest issue, though, was the water – whether it was in the bathroom or for the coffee at breakfast, it had a very strong, unpleasant odor. It's about an 8-minute walk to the Old Waterfall Hotel and the Carrefour Chinese restaurant, which is fairly convenient.
Benben is a beautiful place and the service is top notch. Why the 3 stars?
Our room jacuzzi was way too hot to enter. On the first day they send someone over who added cold water so we could enjoy it. Then on the second day as we are coming back from our day trip and want to relax, we find out our jacuzzi is again way too hot. It’s not fun to wait for them to fix this issue when we want to go in right now and not in an hour or so.
Also as a 5 stars hotel, the hot water kept running out in our shower after 15 minutes which is quite crazy. It shouldn’t be like this.
Or else we loved everything. The food is really good, and as I said the staff/service is amazing.
A great hotel!
Unlike noisy Aswan - the hotel is a very pleasant and comfortable place to rest from vain.
Very clean rooms, there are showers with hot water, and other amenities.
The administrator is a very polite and caring young man.
There is a cafe with a view to the Nile at the hotel.
The island is a public ferry worth 15 Egyptian pounds.