Posted on Aug 8, 2026|Deluxe King Room - Non-Smoking
Husein Ghanim
My stay at MORAZEN Surabaya was overall very satisfying. For a 4-star hotel, I think it's excellent. The room was comfortable, clean, well-equipped, and the staff service was good. The hotel's ambiance felt modern and quite premium.
However, there was one drawback that I found quite bothersome: the guest elevators. As far as I know, there are only two elevators available for guests, so almost every time I wanted to go up or down, I had to wait in line for quite a long time. I even waited for an elevator for about 20 minutes once. I believe this needs attention from the management as it significantly impacts guest comfort, especially when the hotel is busy.
Aside from the elevator issue, MORAZEN Surabaya is overall a very good and comfortable 4-star hotel to stay in. Hopefully, in the future, there will be a solution for the elevator queue problem to make the stay experience even better.
Under 300K across from TP1. Really a value buy! Want to eat, walk, cultural center, shopping, all walking distance. The compact size of the room is not a problem at all, as long as all the facilities are clean. That's enough!