Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
93 reviews
9.2/10
Check Availability
Show more hotels with Breakfast in Genteng
Hotels in Genteng Reviews
See all
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.5/10
Amazing
YYangmiemie777The hotel is located right in the heart of the city on the bustling Tunjungan Street, with restaurants, malls, and convenience stores all around – super convenient!
It's a century-old building with a lot of character, definitely worth taking some photos. The room itself is quite spacious, but the facilities are a bit dated. It doesn't affect usability, though. Being an old building, it naturally feels cool; even without AC at night, it was quite chilly. Also, the slippers provided have very thin soles, so I recommend bringing your own.
Service was excellent. We had to leave at 5:30 AM on our departure day, and after informing the front desk in advance, they kindly prepared breakfast boxes for us.
Hotel near Tunjungan, Genteng 42.9% of visitors choose this area
Price per night from:0
9.2/10
Great
BBUGGERThis hotel is centrally located with plenty of eateries and major shopping mall Tunjungan Plaza within 5 mins walk away.
The breakfast buffet has a very good spread and the entire hotel was very clean and orderly. The service staff were very helpful and able to converse in simple English. This is a super value for money hotel to stay with the family.
WWzishanThe cleanliness of the duvet in the room needs improvement; there were several blood stains on it. I brought my own four-piece bedding set, originally thinking I wouldn't use it since I was only staying one night. However, my child found multiple dirty spots on the duvet, so I ended up using my own bedding set.
Hotel near Tunjungan, Genteng 42.9% of visitors choose this area
Price per night from:0
9.1/10
Great
Llily_830110On a business trip to Surabaya, I was lucky to find a relatively new hotel at a reasonable price. The room was decent, not too small for two people. However, I was really dissatisfied with the service. In the evening, I realized our room only had two bath towels and no hand towels, so I called the front desk to ask for some. The staff member who came asked for dirty towels in exchange. I explained I didn't have any dirty towels to give, I just wanted extra hand towels. The staff member said it wasn't allowed, claiming hotel policy states a room can only have two bath towels, and any additional ones would be charged. What??? I've stayed in so many hotels, and this is the first time I've heard of such an absurd rule. In the end, we had to make do with just the two bath towels. The front desk later called me to say they only had bath towels and no hand towels either... Additionally, the hotel provides two bottles of drinking water, and any more cost money. The room itself was acceptable, but the service is far from what you'd expect from a 4-star hotel. I hope they can improve.
GGuest UserVery good hotel. The service and staff are some of the best i have seen so far. The taste of the food included in the breakfast is very good to. Rooms are clean and the housekeeping doesnt mess with your stuff when your not there.
The only stuff i can think of this hotel could improve on is stuff others mentioned before already:
Very loud traffic,some of the drivers think they are valentino rossi.. so some more soundproofing would be recommended. The airconditioning is ok in deluxe premiere and higher rooms,i booked a deluxe double wich ment me and my girl were being cooked alive but the staff upgraded our room to deluxe premiere for free wich was absolutely very nice of them. The water pressure is ok but could be a little higher. And the food despite tasting very good is being held warm on electri hotplates but they need to set these to a higher temperature for some of the food so that its still warm after it has left the kitchen.
Final verdict: 4.5 stars out of 5 and would recommend this hotel to others but as foreigner who struggles with indonesian temperatures i recommend you book a deluxe premiere or better room.
Hotel near Tunjungan, Genteng 42.9% of visitors choose this area
Price per night from:0
8.9/10
Very Good
人人生是一场马拉松Overrall you got what your paid. The breakfast is less choice but it is differs every morning. If you don't like to eat in the hotel , the City Grand mall in the step away have many choices. The room cleaning need to improve.
SSjarilWelcome drink needs to be improved. I found the soap in the swimming area empty. I enjoyed using the swimming pool.
Need to improve the food for breakfast. No need a lot, but focus on taste.in the pastries area, provide croissant good choice. Maybe someday , you can provide cuppucino or hot latte,
free of charge. Provide space for children play is very helpful. Thanks for provided grab, I got discount for rp. 8.000.
MMindFlayerVery friendly staff. You receive a warm welcome and yes, luggage is brought to your room. Room service is fast and efficient. The breakfast buffet offers a wide selection; you can even have your own eggs, pancakes, and waffles made to order.
GGuest User📍Location
(+) Located in the city center, convenient access to many tourist spots in Surabaya. There's Indomaret next to the hotel, which makes it convenient too. Wisata Rasa, a recommend place to buy edible souvenirs (like almond crispy), is also nearby.
(-) I expected very walkable distance to Tunjungan Romansa, but it is apparently further away than expected. Still walkable but will take quite some time, and only walkable at night. Walking in the day is not very feasible due to Surabaya hot weather.
🏠 Room Facilities
(+) TV, desk, 3 electrical outlets, wardrobe with hangers, storage cabinet, safety box, air dryer in the bathroom, and electric kettle are available. Water gallon for refills is available outside the room.
(-) The lights in the room are dim, which makes the room unsuitable for work. Toilet issue is of low quality. No fridge. Cuttlery are provided with charge.
🏨 Hotel Facilities
(+) Great breakfast with various options, including local delicacies like lontong balap. There are board games, mini pool table, and foosball. PCs are available in the lobby, not sure if it works though. Can store luggage in the receptionist after check out. Toilets are available in the lobby.
(-) The hotel only gives 1 access card per room, even if I book a room for 2 people. Was excited to see congklak game but apparently the seeds weren't enough.
👥 Service
(+) Friendly staffs. Could ask for extra towel. Could request for specific housekeeping cleaning time.
GGuest UserStaff was friendly and the location is central. But the bathroom was smaller than on the pictures, tv had problems and the AC always blown cold air even when it was on 30 degrees. Asked for room change twice, they don’t allowed it