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9.6/10
Amazing
JjetlaggerFantastic stay at Pan Pacific Jakarta, such a beautiful hotel with lovely service all round. Special shout out to Eldria and the rest of the charismatic Pacific Club lounge team who made our stay both very welcoming and comfortable for our special occasion. The suite room is spacious, beautifully furnished, quiet and simply stunning views from the 88th floor. The tea, cake and decorative offerings for our anniversary were both delicious and delightfully presented. Pool on 71st floor is a welcome respite for refreshment with comfortable lounges. Breakfast is an absolute delight of fresh western and Indonesian treats for a great start to the day. The Pacific Club lounge is super spacious, fantastic Jakarta views, delectable food and drink offerings, comfortable seating complemented by some of the best genuine and warm hospitality I have experienced in thousands of hotel stays. Keep up the great work Pan Pacific!
Hotel near Thamrin, Central Jakarta 53.5% of visitors choose this area
Price per night from:AED 541
9.5/10
Amazing
HHiva Journey “A Journey Beyond Destination”I had a truly wonderful stay at this hotel. From the moment I arrived, the service was warm, professional, and attentive. The staff made me feel very welcomed and were always ready to assist with a smile.
The room was clean, spacious, and beautifully designed. The bed was extremely comfortable, and the overall atmosphere of the hotel was peaceful and relaxing. All facilities were well maintained, including the gym, swimming pool, and public areas.
Breakfast was excellent with a wide variety of fresh and delicious food. I also appreciated the attention to detail and the high standard of hospitality throughout my stay.
Thank you to the entire team for providing such an exceptional experience. I would highly recommend this hotel for both business and leisure travelers, and I definitely look forward to staying here again in the future.
Hotel near Sudirman, Central Jakarta 2.3% of visitors choose this area
Price per night from:AED 386
9.4/10
Amazing
DDaniel Lee SB2night stay at Discovery SCDB to attend a conference in Jakarta.
Booked a twin share room and this was the most unique and well designed twin-share room I have ever stayed in! 2 beds but with a separator and individual amenities for each person! 2 of almost everything including desk, TV, wardrobe & even separate wash basins! Room was clean. Wifi was stable and fairly fast.
Morning breakfast was booked inclusive and is a free-flow ala-carte breakfast ordered from their menu. Food was tasty and the restaurant ambience and service was excellent.
Check-in was very straightforward and staff was friendly, helpful and most importantly, spoke good English.
Location was excellent right in the middle of the CBD next to a huge shopping mall Pacific Place.
Overall an excellent stay. Will definitely return when next there. Highly recommended.
Hotel near Sudirman, South Jakarta 2.3% of visitors choose this area
Price per night from:AED 452
9.0/10
Great
GGuest UserGood facilities for fitness center, swimming with cold and warm indoor pool. Breakfast is decent with combination of asian and western food.
Hotel near Gajah Mada, Central Jakarta 7% of visitors choose this area
Price per night from:AED 192
8.9/10
Very Good
BBerton SimorangkirThe service was friendly and satisfying. However, it's a shame that the location is right on the main road, and the sound of vehicles from outside is very audible and quite disruptive to sleep.
GGuest UserStayed here 4 nights and paid about 767 AED total, which is actually very good value for Jakarta. The main reason I chose this hotel was its direct connection to Mal Ciputra Jakarta, which turned out to be extremely convenient.
👍 What Was Good
Staff effort
The staff were genuinely helpful and polite. When problems happened with the room, they assisted with luggage and helped move me twice without much resistance. They also later tried to make up for the experience by offering an executive dinner at the lounge on the 17th floor, which I appreciated.
Gym
Surprisingly good for a hotel gym. It’s well equipped and spacious, easily one of the better hotel gyms I’ve seen.
Breakfast buffet
Breakfast was solid with good variety. No complaints there.
Location & mall access
This is honestly 75% of the reason to book this hotel. Being directly connected to the mall is extremely convenient for food, shopping and avoiding Jakarta traffic.
⚠️ Where Things Went Wrong
Room issues and multiple changes
I had to change rooms twice.
• First time was around 2 AM after arrival because the shower wasn’t working and the bathroom felt quite dilapidated.
• The next morning I had to move again because the AC wouldn’t go below 23°C, which made the room uncomfortable.
The third room they gave me was more modern and functional, although slightly smaller. At least the bathroom and AC worked properly.
Food quality:
This was probably the biggest disappointment.
One evening in the lobby I ordered chicken spring rolls and whiskey, and unfortunately bit into a bone inside the spring roll, which was not a pleasant experience at all. The staff removed the dish from the bill and offered a fruit plate, but it still left a bad impression.
The à la carte food was also underwhelming. I ordered a pepperoni pizza and fries for around 354,530 IDR, and the pizza honestly tasted like a frozen pizza that had been microwaved rather than freshly cooked.
Room service was similarly average.
🚧 Facilities
The swimming pool was under construction, so I didn’t get to try it.
Final Thoughts
Overall I’d say 3 to 3.5 stars.
The location, gym, and staff effort were good, but the room issues and disappointing food quality brought the experience down.
Would I stay again?
Possibly for the location and mall access, but I would definitely skip ordering food at the hotel next time.
AAnonymous UserThis is my second stay at Artotel Casa Kuningan, and no doubt the location of the hotel and hotel breakfast remains the main advantages of this hotel if you're looking for a place to explore Kemang/Kuningan/or even to Grand Indonesia less traffic jam from this hotel.
However, during this booking, what fell short was the service that rendered us speechless. We arrive at the hotel early at 10:00a.m. as we took an early flight, well aware that the hotel check-in is only at 14:00p.m. Hence, we registered our names and confirm our booking and was told that the room will be ready by 14:00p.m. So we left our luggages and went to have lunch and shopping at the malls. We reached back at 15:00p.m. and saw a different atmosphere at the reception. There seemed to be a lot of people waiting for their rooms, so since I have already registered earlier at 10a.m., I kindly ask the receptionist if my room is already check. They say wait awhile, will check. And seeing the faces of the other guests waiting at the lobby, I felt something was definitely off. And I waited until 15:20p.m. with no updates given from the staff with regards to the status of my check in, they all seemed frantic at their computers. Finally at 15:30p.m., I got the keys to my room but with no explanation on why was there this delay, 1hr30mins after the supposed check in timing and moreover, 5 hours after I have registered my name for my check in process.
To note, there was a wedding reception in the hotel on that day. This may have made the check in process much delayed, but not valid for guests to be treated this way as the wedding reception date should have been known well before and hotel management should have planned the manpower resources accordingly.
Additionally, the comfort of my stay was much interrupted too, as this time I was put to a room at level 3. Loud noises from the night bar could be heard very clearly from our rooms and it continued to midnight. Not only music noise, we can hear ladies heels stomping from above and this loud stomping made it worse to our inability to have a comfortable rest at night. Something needs to be solved with regards to the noise pollution heard from level 3 rooms. I have a video that could here the loud stomping from our rooms, but could not upload here.
In short, avoid level 3, and their service can be better to uphold the standard since they first opened. Hotel breakfast remains amazing with a nice pool and yakult/juices.
GGuest UserGood location, can walk to Plaza Indonesia and Grand Indonesia (but first day I walked a big detour to enter Grand Indonesia). Room is ok and clean, though not sure why there's a big pillar inside the room and I knocked it a few times. Bathroom is quite dark even with the lights. In the shower area, no rack to put your own toiletries. No tray to put the soup, I used the cup tray from outside. Hair dryer has no extra protective cover, I was scared that my hair would get stuck in so I had to hold the dryer some distance away from my hair. Breakfast is so so, the porridge is too sticky, I added water myself. I had to call two times to ask about my laundry.
Hotel near Thamrin, Central Jakarta 53.5% of visitors choose this area
Price per night from:AED 222
7.8/10
Good
AAnonymous UserMy room booking was not available. There was only smoking room which I declined. I had to pay to upgrade the room to get a non smoking room. Not a pleasant experience. Cleanliness needs to be improved, some light switches were not functioning. The room was noisy from the traffic outside . Lobby is terrible, not like a lobby area at all.