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9.3/10
Great
Eesuke88This is my first time staying here, and I must say the room is incredibly cozy and pleasant. With 3 elevators available, it's super convenient and saves you from any long waits to move between floors. Plus, it's conveniently located near Starbucks, APJ, and Genk Steak. So convenient!
TTrip.com local guidesThe service from the staff was very decent. But the room was severely lacking. The bed was sunken in …. There was an odor in the hallway. The air conditioning made a lot of noise. Non smoking rooms are indeed available but many guests flout the rules and if you’re unlucky like I was assigned a room next to a very heavy smoker the smoke from his room was entering mine through the gaps in the partition door.
DDesmond solo travelThe lobby is well maintained. But a bit small. Once many ppl will feel crammed. The room is good but a bit run down. The furnitures should do some painting touch up. I like the gym with glass panel and roof. The pool a bit small. It's Raya season so many kids at the pool can't enjoy much.
YYing YuhHad a great stay at this hotel! The place was clean, safe, and the staff were all very friendly and helpful. It’s conveniently located near the city center, which made it easy to get around. Highly recommend!
AAnonymous UserThe stay was very comfortable. The room was spacious and clean, which made it very pleasant. Although there is a club on the top floor, the noise didn’t really disturb me. The breakfast was also good and enjoyable.
DDc alexsandraHad pleasant stay for 1 night , the location is excellent, staff were all very friendly and breakfast was a nice way to start the day, would definitely recommend for the location and friendly service especially for family with young children
UUSMANHEARTAt least if guest come 30 minutes before check-in time should be allowed. Every country allow 1 hour in advanced. Took 2 days continuous flights so much tired and the staff not allowing check-in because still 30 minutes remaining. And inside room condition also just so so.
SSleepyhead_TravellerFirst of all .. they gave me smoking room even though they knows we have babies. Second I’ve complained about this luckily they handle it very well . And the chairs in the room has nail exposed and almost cut my finger. Such a this issue basically they can handle . Overall everything good .
AAnonymous UserI recently stayed at Grand Sakura Hotel in Medan, and overall, it was a decent experience—especially for the price.
The hotel is located in a pretty strategic area, making it easy to get around the city and access nearby attractions, shopping spots, and transportation. Many guests also highlight the convenience of its location and accessibility.
The room was spacious and fairly comfortable, with basic amenities like air conditioning, TV, and WiFi. Cleanliness was generally acceptable, although some areas could use better maintenance and attention to detail.
One of the positives is the staff—they were mostly friendly and helpful during the stay, which made the experience more pleasant. The breakfast offered a decent variety of food, though sometimes items were not refilled quickly during busy periods.
However, there are a few downsides. Some guests have reported issues like noise (especially from air conditioning units), occasional maintenance problems, and inconsistent service at the front desk. The facilities are also quite basic, so don’t expect anything luxurious.
Overall, Grand Sakura Hotel is a good budget-friendly option if you’re looking for a simple and convenient place to stay in Medan. It’s best suited for short stays or travelers who prioritize location and value over luxury.
SSUBRAMANIAMEXCELLENT LOCATION.
FOOD OK FOR THE COST
CLEANLINESS OK - NEED SOME IMPROVEMENTS ON ROOM FACILITIES ( EG TV CHANNEL ONLY ONE FIXED CHANNEL. BATHROOM DOOR BROKEN CANNOT LOCK)