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9.8/10
Outstanding
GGuest UserLocation - At Niseko Hirafu, direct access to the slopes; need to ride down to get onto King Gondola
Service - many temporary staff who try hard
Breakfast - the queue starts at 06:45am for 07:00am breakfast; small restaurant and gets very noisy due to the amount of international visitors and their children who are allowed to run and scream; some guests are wasteful with the food
Rooms - very modern and comfortable; private onsen heats up automatically and refills automatically; water temp of the shower is unstable
Parking - only valet available at JPY 5k a night
GGuest UserWe had a wonderful stay at this hotel. The location is perfect — just a 2-minute walk to the Hirafu Welcome Centre, making it extremely convenient, especially for catching the direct bus from the airport. The surrounding scenery is beautiful, giving us a peaceful and relaxing atmosphere throughout our stay.
The service was excellent. The staff were attentive, helpful, and made everything very smooth for us. The room was super clean, well-maintained, and came with a washing machine, which was incredibly convenient for our trip.
What impressed us the most was their pick-up and drop-off service to the Hirafu Welcome Centre. It made our arrival and departure completely hassle-free.
Highly recommended for anyone visiting Hirafu!
SShaサムイBooked this last minute, and it was the only small room left. Even in late March, near the end of the snow season, the hotel was fully booked. The 7 or 8 parking spots out front require a reservation and cost 4000 JPY per night. Although my room was small, it had a beautiful, unobstructed view of Mount Yotei. It was clean and tidy. The second photo in the middle is of a larger room type, which I hope to book in advance next time. The king crab ramen for lunch was 7600 JPY a bowl; the noodles weren't anything special, just a few extra crab legs.
NN YipThis is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
GGuest UserWonderful ski in/ski out location. Lovely family accommodation with everything you need. Close to convenience store and restaurants. Sunday was extremely helpful and transported us to the local train station at the end of our stay. Gustav was very helpful via email but the resort was uncontactable on arrival to arrange hotel transfer from the bus drop-off (reception phone switched to after hours message). Also could not get a taxi (none available on the app) so had to walk up the hill dragging luggage. That was our only complaint.
GGuest User## The Ritz-Carlton Reserve, Niseko | Summer Solitude, Mountain Breezes & Rejuvenation
My first visit to Niseko instantly charmed me with its summer appeal – uncrowded and picturesque, with refreshing breezes. It's the perfect escape from the summer heat, offering exceptional value for money and making it an ideal choice for a secluded getaway. The hotel boasts a minimalist yet refined decor, perfectly blending the sophistication of a high-end urban hotel with the serene ambiance of the natural mountain surroundings. Attention to detail is impeccable, and the service team is exceptionally thoughtful and meticulous, making guests feel completely at ease.
Regarding dining, breakfast offers a delightful combination of à la carte and buffet options, with an extensive and nutritious selection. For dinner, I'd suggest exploring nearby restaurants for better value and variety. Its location is truly a 'hidden gem' – secluded yet convenient. It's just a few minutes' walk to the ski village's commercial area, which even in summer has a pleasant buzz. For those driving, it offers privacy and convenience. Guests without a car can easily connect via the Hilton hotel next to the ski slope, ensuring clear and efficient transportation.
Niseko, beautiful year-round, truly transforms into a ski paradise in winter. The hotel's exclusive gondola serves as a 'private access lane,' offering genuine ski-in/ski-out convenience. Paired with a master-designed night illumination show, it adds a romantic touch to the snowy evenings. Compared to other popular ski resorts, this area feels more tranquil and private, making it especially ideal for families or discerning travelers seeking a premium experience.
Undoubtedly, the standout features are the exclusive ski-in/ski-out gondola and the resort's appealing atmosphere, perfect for both summer and winter. The off-peak season, priced at nearly half of peak season rates, offers outstanding value. It's highly recommended for guests who value tranquility and appreciate meticulous service – whether it's a summer escape from the heat or a winter ski adventure, guests will find a double delight of comfort and serenity here.
GGuest UserFantastic environment just in front a ski resort with stunning view. Good carpark space for guests.
Just happened it is snowing and the view is like a paradise.
Rooms are on upstairs 1 floor, do request assistance from the helpful staff to assist you.
All the staff is friendly, handsome and beautiful.
Try to offer some Japanese food as that's what we expected, for breakfast and dinner.
The cafe is beautiful, needs more marketing exposure.
GGuest UserThe room was spacious and didn't feel cramped at all. Having a private onsen right outside the door with lake views was amazing. The public bath was particularly great; all the toiletries were Pola, and it was very clean. The hotel wasn't crowded, so it was very quiet. The only downside was the dinner from the two-meals-per-night plan. It was really greasy and not very tasty. You could tell the chef put a lot of effort into trying to make common ingredients delicious, but there were far too many dairy flavors, which made it quite sickly. The staff were all very friendly and polite, helping with sending our ski gear and carrying luggage. Definitely a good choice for a vacation.
AAce.ALocation is good for snowboarding in Annupuri Ski resort. The hot spring or Onsen is also great! The staff member are really helpful and kind.
However the room had a bad Oder, when we requested to change rooms, we found all rooms has bad Oder…. Which is troubling…
All the faculties except onsen needs payment. NOT FREE.
The food is okay… not recommended if you don’t eat Pork. Most of the dishes are cold or room temperatureat best. The tea is amazing tho.
AAsiaFamTravelsNot directly ski in ski out - still need to walk 100m to get a gondola to the chairlifts. Service better than last year - a new casual restaurant that does pizza dine in/to go. Changes to the Japanese breakfast so it’s no longer a set but a buffet which offers better flexibility for kids. Check in took about 30 mins standing in line but the room was thankfully ready by 12 noon before the stated 3pm check in time.