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9.0/10
Great
OokabcBooking overseas hotels through Ctrip is incredibly convenient. Everything was wonderful, I had a great holiday, the room types were great, and the prices were cheaper than other platforms. The key is the super convenient payment process. When I couldn't pay online from other websites, Ctrip handled everything perfectly; customer service took care of everything. They also offer 24/7 support for any issues.
GGuest UserWe stayed at InterContinental Jeddah for three nights over New Year’s Eve, expecting a special experience, but unfortunately the service was mediocre and underwhelming.
Despite contacting the hotel two weeks in advance and receiving confirmation, the room was not prepared for three people upon arrival. Communication with reception and housekeeping was disappointing. An additional bed had to be requested twice, and when it finally arrived it was set up with a questionable brown blanket instead of proper white bedding. It took further effort to have it corrected. We also had to repeatedly ask for an extra towel for the third guest. The instant service phone line was constantly busy, forcing us to walk to reception multiple times. Even basic items like bath gel dispenser were not refilled, we had to call.
Guest Relations contacted us via WhatsApp to ask about our stay, but after we responded, there was no reply at all—it appeared to be an automated message.
Reception staff were forgetful and not proactive, despite the reception never being particularly busy during our stay. When asking about New Year’s Eve events, no one mentioned or attempted to upsell the hotel’s own buffet or any other activities. We only discovered the daily buffet (available until 1 a.m.) later when speaking directly with restaurant staff. There was also no information provided about Africa Cup screenings.
On a positive note, the facilities are clean and well maintained, and the breakfast staff were the only truly attentive and professional team members throughout our stay. Particular thanks to the Egyptian(?) manager and his team.
Overall, the hotel has potential, but the service level does not currently reflect the InterContinental brand, especially for a holiday stay.
JJiudianshoucangjiaJackFacilities: The hotel is quite new and the room equipment is good
Service: The service is very good. The hotel front desk prepared iced fruit drinks, Arabic coffee, cookies and dates for us to try for free. The guy at the front desk also enthusiastically taught us Arabic and introduced how to say thank you and hello in Arabic.
Environment: The location of the hotel is not very good. Although it seems to be very close to the airport and the Sea Mosque, the amusement park and racing track next to it are under construction and the roads are blocked. Therefore, it is impossible to walk directly to the beach from the hotel. You have to drive 10 minutes with twists and turns to get to the Sea Mosque. Next to the hotel is the racing track, which is under construction and a bit noisy.
IIlyasA great service both at check in and check out. I enjoyed the clean and new shower and kitchen facilities in the room. The bed was very comfortable and large.
GGuest UserThe city center hotel recommended by customers is next to the main road, not too far from the airport, and is convenient for travel. There is a large shopping mall and Chinese restaurant next to it. The hotel environment is okay and the breakfast is simple
DDr.AlaaA very simple and nice hotel.
Collaborators are very passing and thankful for the late Czech Otta, they allowed us to leave at 4 p.m. without paying any increase 😊😊.
Just to disturb me, Shoi, that when I ask for something, they're late once.
But honesty has been back to him again and again.
GGuest UserI stayed here for 3N 4D, i even called day before of the check in asking if they were gonna provide towels. Unfortunately when i came there tjere was no towels provided. If you turn on the “TIDY me UP” button before you leave the room and when you come back the room is the same as it is. The room smells like cigarette also please note.
MMarty the MetalheadI didn’t like the service in the restaurant. The lady just gave me a QR code and said scan this. It doesn’t take rocket appliances to type out a menu on a piece of paper.