Guest User
October 1, 2023
Extremely rude receptionist and staff - in an arrogantly silent way. We were there overnight and had 2 rooms booked, for my family and guide. Booking was placed earlier on in the year, they were informed that we needed a cot bed for our young child and yet did not provide one. The lodge by the lake is ancient and pretty horrible. Definitely not the 4 stars the hotel boasts of. Also to note, the better room should always be assigned to the paying guests, and not the guide. We swapped rooms and opted to stay by the hotel we’re room was modern and had a larger bed to fit 3 people as they would not provide a small bed For a child. Said room by the reception area was adjacent to the bar and had blaring music till 10pm. Our walls were vibrating. I mean this is a hotel not a nightclub in a party zone. The receptionist and Angela in ththe restaurant were both very rude, even going so far as to rolling their eyes when we spoke to them. It’s a shame, as the estate is lovely. If only you’d modernize the lodges and educate your staff, it would be amazing.