Royal Marbella Golf Resort

Had no cleaning services and no wifi, asked for towels and never received. Called reception 5 times during our stay and still go no resolution. Asked to speak to the manager and never happened. It’s shame because the room was beautiful

This is my 2nd stay at this resort in 3 months and I was a bit disappointed this trip. The resort is great, they now have a gym which I only found on my last day, and would have been useful if I’d known about it. Not the staff’s fault I didn’t think to check the website for changes having stayed there so recently. Another change which I wasn’t happy about. After not charging for parking last trip, they are now charging €10 a day which adds a huge amount to a week’s car hire. I wrote to the hotel twice to query this but they completely ignored my emails, not acknowledging them in any way. I found this incredibly rude and one of the reasons I’ve marked the resort down to 4 from 5 stars. It’s a pity as the rooms are great, well equipped and very comfortable. Unless you’re staying there to play golf (I wasn’t) the location isn’t brilliant and you need a car to get around, hence my annoyance at the extra parking charges. I had a very quiet and peaceful stay last visit but this time had noisy neighbours playing music and talking very loudly until gone 1am. There is no one at reception after 8pm and no phone in the room for internal calls. I didn’t want to get dressed and go to find security to ask my neighbours to quieten down at that time of night so just put up with it until they eventually (and noisily) left the room. This didn’t happen every night, but it was annoying when it did.

You need a car to get here and to get to restaurants and shops. We booked a pool view but got a resort view which was good as the pool area was very noisy. There were a lot of loud families staying over the weekend so evenings were not very peaceful. Kitchen was well equipped only thing missing was a place to drain the washing up.

I've just spent 6 very happy days at this resort. I loved the room which was extremely comfortable and well kitted-out even with a washing machine. Fabulous shower in the bathroom, comfortable bed and 2 large televisions in the bedroom and sitting room. Didn't see a lot of the staff as I was out and about most of the time, but they were all very pleasant and polite when I did. Parking was easy, below the hotel, and very convenient for my room. The pool looked lovely, but I didn't have time, or the inclination, to use it in February. I loved my time at the Royal Marbella Golf Resort and if I need to return to this area, I would definitely try to stay here again.

Check in was very difficult