Staff was excellent - friendly and attentive. Property beautiful.
However…..we decided to get a room with a plunge pool as getting 4 chairs together around any of the main pools is always iffy. Our room faced north. All shade and ice cold- unusable. WASTE of money! Why would they book us in a north facing room??? Our friends came along - their standard room came with robes, slippers, beach bag….we received none of that. I hate the inconsistency at resorts in Mexico. We choose many resorts that different friend couples accompany us to and they seem to receive the better room, better view, free upgrades and perks. We could have complained and been moved but we were already unpacked for the week. Also, we booked an excursion that left the resort at 7:35 - oh well, it’s early but it will be fun. But no, we waited until after 8 am to find out the time had been changed to 9 am. We were not informed of this change. More sleep and a leisurely breakfast would have been nice.
Love Mexico, love their people but do not appreciate the Mexican business model.