Hotels in Avenida Kukulkan, Benito Juarez

Everything was amazing at this hotel except for a couple things. The service was wonderful. Enjoyed that part the most. The food was also very good. Especially enjoyed the gourmet Italian restaurant, Chianti. Service there is the bomb! The pool is small and overcrowded, however. Not much seating around the pool either. The beach was sufficiently stocked with plenty of palapas and chairs, which was nice. Didn't have a problem getting a space on the beach any time of day. The color of the water in this location is absolutely breathtaking, but the roughness of the beach is tremendous. Very difficult to enjoy the water at all. Next time I will have to find a place with calmer waters. Getting a reservation for the gourmet restaurants is daunting, as usual for Mexico. I can never understand why making dinner reservations is so difficult to do at these all inclusive hotels. It is really ridiculous. The day we arrived, the ”concierge” (but really the timeshare sales person) promised to make a reservation for us for a few nights later to eat at the Italian restaurant, and she told us to check with her the day before to confirm the reservation. So I did exactly as she said but I was told that they cannot see what reservations are made until the day of the reservation. So I had to check again the day of, and of course there was no reservation made for us. They were able to give us a reservation for that evening, however. Good thing because I would have really been upset had they not, especially since we were going to be leaving the next day! Soooo very tired of this BS at the all inclusives. It's coming to the point where it's not even worth it to do the all-inclusive anymore. So very ridiculous, I swear. Something so easy has to be so difficult for them. Anyway, I wouldn't stay here again because we were not able to enjoy the pool at all, nor the beach because of the roughness of the water. Almost constantly there is a volleyball game going on in the pool and there's no room for anything else unless you want to get hit in the head by the ball! But the music around the pool was good most of the time.

Overall it was good! Some of the front desk staff had average attitudes, probably because there were too many guests. The staff in other places were good! Including the doorman, they would take the initiative to call a car and move luggage. However, the sea view room I was given did not have a sea view from the front. It was the only room with only half a balcony at the corner. It seems that Ctrip's negotiation ability is not strong, and the proportion of Chinese tourists in Cancun is still relatively low.

We love this hotel. It’s clean and it offered a variety of restaurants choices from bar to cafe and fine dining. You can see the beautiful view of the ocean right outside of the swimming pool. We recommend this hotel

The room has a view of the sea, and is very close to the shopping center and the commercial center. The swimming pool on the top floor has a beautiful view. The service is thoughtful, meticulous, enthusiastic, and very safe. It is convenient to take a taxi and a bus. I am very satisfied

We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.

A nice hotel that caters to the ”All Inclusive” crowd. If you're looking for a vacation with no surprises and never plan on venturing off the grounds then this is your place. If on the other hand you want get out and explore your surroundings, and try the local food there are probably better options as they treat you like second class citizens. Constantly pointing out that you are not on the meal plan. So getting things as simple as a morning coffee or a drink at the swim up bar is borderline frustrating. This hotel is located in an isolated part of the hotel zone so expect to catch a bus or taxi to the more lively places for food and activities. Great beach, nice pools and and clean upscale rooms

The facilities, staff service, etc. are all the best. In particular, the sea in front of the resort is fantastic. There is a facility to rinse with water after playing in the pool or at the beach, and I think the consideration of turning on hot water is the basic mind of the hotel. The various daily events were also good. I will leave with good memories.

Superb hotel, restaurants are delicious, Asian restaurants are confusing, favorite Italian restaurant, the hotel occasionally has a buffet by the pool. Facilities are great, rooms are large, adults only, no children, great stay.

The location is very good. We booked a seaside view suite. You can see the beach from the balcony. It is quite large. The facilities are a bit old, but it has everything it should have. Room service is also very convenient, but the food is not as good as the restaurant that requires reservations.

The hotel lounge is reasonable in consumption, clean and hygienic, the quality of the beach is average, and the overall praise is good, I will back again , see you soon!