Tru by Hilton Ocean City Bayside

overall not as nice as expected for a newer hotel but mostly upset about the beds. extremely uncomfortable and after 2 nights of tossing and turning i could not wait to check out and move on to the next part of our vacation.

The accommodations were nice and up-to-date. The one minus was the lack of a closet and drawer space. We were in the hotel for five days / four nights and had to live out of our suitcases. A suggestion for storage would be to retrofit the bed base(s) with drawers for keeping folded clothes. Otherwise, we had a good stay.

Great location, excellent staff… Friendly guest. Visited for OC Bike week 2023 and this is always my hotel of choice.

We enjoyed several days here on a return visit with our dog to this accomodating coastal hwy location. Thankful for an early check-in and staff also quickly responded to a few amenity preferences to improve our stay and satisfaction. Timing this year for a parking spot was much more convenient daily charge was just waived, although nearly booked much of this time. The only significant "room for improvenent" we ask is in room cleanliness, especially around and in the toilet bowl., not a welcoming sight or gesture from such an otherwise appealing establishment. Hope to still accrue points towards 1-yr HH membership, would appreciate a timely response to my inquiry and enhance chabce of more frequent stays

During the night you could hear a noise, not sure where it was coming from, that sounds like someone dropping a marble on a hard surface. I did not care for the soap and shampoo dispensers as they were too hard to squeeze.

The staff were great- very friendly, polite, professional, and helpful when we had an issue with air conditioner. They gave us a discount on the room that night the AC wasn’t working which was very nice. For the most part our room was clean, but the shower could have been cleaner. The staff did forgot to clean our room on the 6th day and we had to ask but were very prompt at getting it cleaned when we notified them which was great. The parking was perfect and always felt safe no matter what time we returned.

I walked into the lobby with my fiancé and there 2 employees there one was on the phone with a customer and the other was on her cell phone completely ignoring us. We stood there for maybe 5 to 10 minutes while the women spoke to each other and never addressed us when we finally were addressed by one of them the woman asked for my id and that was it. She was rude and rolled her eyes when I put my card for the incidental hold. Our room was clean and the air conditioning great. The elevator broke on our floor so we ended up taking the stairs most of the time luckily we were on the second floor and didn’t have far to go. My fiancé hated the shampoo. House keeping did an amazing job for a beach hotel to have zero sand in the room is amazing.

Hotel was nice and the location great - close to beach and dining/shopping. A bit loud (road noise) and the music that plays around the hotel was on all night on the room floors - I guess it wasn’t turned off as it should have been. The breakfast was okay - the eggs had an odd taste so we skipped it the morning of checkout. Staff attentive and friendly!

Only complaint is that there was sand on the floor of the room but that’s understandable as it’s right by the beach. Comfortable clean beds, good bathroom, tv works. Walking distance to beach and food options. Very nice employees. Would stay again.