I’ve stayed at many hotels in my time, dear reader, but let me tell you, the stellar, nay impeccable service, I received from Bert and Shanaz - legendary pair at the spotless Travelodge, Charlotte Street, Birmingham - surpassed each and every interaction I’ve had at other hotels with other staff. I simply will feel I am receiving second rate service going forward, when I inevitably need to stay at other, more convenient to my location hotels, in future. Huge thanks to this pair of hospitality legends. If either of you are ever near Staines-upon-Thames in future, please do drop in for a cuppa, as discussed (white, THREE sugars! lol). Very best, Mark Perry.