Guest User
January 31, 2023
Magalies Park has all the potential to be an excellent getaway destination… great location, lots of activities at very reasonable prices, beautiful gardens, a golf course and wildlife. That said, a good resort isn’t the sum of its facilities, it’s about service and an inclusive, considerate and welcoming atmosphere. Unfortunately Magalies Park fell short for us on this front. We spent a few days poolside and remarked on every occasion how odd it is that a resort located in as diverse a country as South Africa, had a very narrow selection of Afrikaans, Rock and Eurocentric pop music on offer. We have never experienced this despite having stayed in countless resorts, hotels etc. Service from the wait staff was sluggish and they seemed reluctant to serve. I was particularly disappointed to learn that, despite the Christmas week being a peak week with virtually full occupancy, the golf course hosted a three day tournament which limited guests to braving the high temperatures and playing in afternoon slots. We returned to our unit after 1:45pm the one afternoon to find that our unit hadn’t been serviced. One would’ve expected the courtesy of notifying us that our cleaner was on leave that morning and therefore the cleaning of the unit would be delayed. We would have planned our day accordingly. We decided to check out two days early and left Magalies Park underwhelmed. While it’ll doubt appeal to some, Magalies Park seems to cater to a particular demographic, and it’s clearly not us.