Everything was excellent until I had to change rooms due to availability. Keeping it simple, I was told I would have to move 3 nights in a row, which I didn't have an issue with. However, having packed to move for the first time, I was then told I could keep my room for the next 2 nights. On the day of the 3rd move, I packed again and even though my reservation was for a suite, I was moved to a standard double room (3 classes below) without any mention or apology. When I enquired about this, the receptionist became very defensive and blamed her colleagues. It was explained to me that the suite wasn't available and that this happens in every hotel. When I said I would leave, I was then told I could have the suite (which was actually available). However, I was told in no uncertain terms that I should know that the hotel was doing me a favour. I accepted the suite, but then decided I did not want to pay to spend 4 more nights in a hotel where I was made to feel uncomfortable and unwelcome. Therefore, out of courtesy rathe than just turning up at reception with my bags packed and walking out, I informed the reception of my intention to leave, but this was met with the angry receptionist who decided to go and seek the manager's permission for me to leave! Aside from the room downgrade, it is not acceptable to be blamed and spoken to in a disrespectful way, especially when I maintained a polite attitude throughout. This episode spoilt the entire stay, but I am rating the review taking into account the otherwise good experience, where the rest of the staff were excellent and my initial room immaculate.