Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 18, 2026|1 King Bed (Plus Sofa Bed)
Guest UserHad a very pleasant stay after a long flight. Everything about the room was as expected. Comfortable and clean. Especially liked the 24 well-equipped (for a hotel) gym and very decent spread for breakfast. Didn’t try the pool but it looks nice too. Staff were friendly and the airport shuttle was convenient.a
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Price per night from:HK$ 933
Posted on Dec 21, 2025|Traditional King Room
Guest UserFive-star amenities, overall pretty good, I slept comfortably. The only thing is there were no toothbrushes; mouthwash was provided instead. There are quite a few rooms, and it's generally quiet. The key highlight is its proximity to the airport, making it super convenient to get to T3.
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Price per night from:HK$ 2,166
Posted on Jun 8, 2025|2 Queen Beds Room
Guest UserThis location provided an airport shuttle service from 6am-10am and 4pm-8pm. It worked out for my flight schedule to get me to and from the hotel when I needed to. I called this Hilton Garden Inn location's phone number and requested that the shuttle to come pick me up from the airport. There was a little confusion as there are multiple Hilton Garden Inns and I took the wrong shuttle, but it was sorted out in the end. The front desk workers also texted me to make sure I was happy with my room/stay. This hotel had a pool and a gym. I checked out the gym which was pretty nice and clean and had a decent amount of equipment. It was a small gym, but sufficient. The room was clean and spacious and I enjoyed my stay. I also liked that there were a few food places within walking distance, so I ordered food and brought it back to the room to eat. Very cozy!
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Price per night from:HK$ 783
Posted on Nov 18, 2025
Guest User
It was a nice comfortable room but the hotel was a let down for us. First we needed to wait for 15 minutes for a check in with a small child in our arms at night, because there was only one receptionist who was also working as a cashier to a shop in the hotel and just prioritised the people leaving the shop instead of the coming guests. The thought of combining a receptionist and a cashier being a good idea is beyond me. The swimming pool was another let down. We booked it for the slide but in the pool we learnt our almost 5 years old daughter is too small for the slide. We offered we could slide with her, but it was also not allowed. We complained and literally nothing was suggested as a solution. Not even an apology. The posters for the slides are very misleading and when booking there was no information clearly visible that there are such restrictions for the slide, that is so eagerly advertised. All in all, this was the worst stay we have had for a while due to the incredibly poor service.
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Price per night from:HK$ 798
Posted on Aug 18, 2025
Mister Stephen
I really enjoyed my stay here so extended it for another day. This hotel has great front desk staff that answer all questions and put me at ease. It has the perfect location for a quick exit, being beside the airport. The restaurant food is delicious. The room I stayed in was clean with airport views. It was quiet and extremely effective at keeping the light out for a great sleep.
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Price per night from:HK$ 1,275
Posted on Jun 19, 2026
Guest User
Very nice hotel. Rooms are large , clean, I was kindly given a very good view room as well. The front desk officers was extremely helpful and help us to get a tour guide with the car quickly. We spent wonderful 4 hours in tour around the downtown of Toronto. Breakfast was very satisfying as well. So all was excellent, including shuttle bus from the airport.
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Price per night from:HK$ 789
Posted on May 1, 2025
Jemel
We were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.
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Price per night from:HK$ 731
Posted on Apr 21, 2026|King Room
Guest Userhad a really pleasant experience overall. The service was friendly, professional, and attentive—staff were always ready to help and made sure everything was comfortable throughout my stay.
The facilities were clean, well-maintained, and met my expectations. Everything was organized nicely, which made the experience smooth and stress-free.
I also enjoyed the food—it was fresh, tasty, and had a good variety of options to choose from.
Overall, I’m satisfied with my experience and would definitely consider coming back again.
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Price per night from:HK$ 526
Posted on Mar 30, 2025
Guest User
The room is very large and spacious, the facilities and equipment are relatively new, and the overall feeling is good! The breakfast is also OK, but there are not many varieties.
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Price per night from:HK$ 895
Posted on Nov 16, 2025|Standard Double Room, 2 Double Beds, Non Smoking
tifeoluwaBuffet breakfast,neat environment and friendly receptionist. I love my stay and no regrets I stayed in for several nights
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Price per night from:HK$ 725