Our initial room was very dusty and had a smell of cigarette, my wife made a complaint and reception staff were very helpful, they came to our room and witnessed the dust and changed us to another room with a free dinner although we did insist that we did not mind to pay we did not want them to feel as if we were taking the micky but we have a little that very sensitive.
There is work ongoing which means there is no restaurant. It is very loud expecially with the work starting at 8am. The staff are really lovely. Although the heating did not work in my room, they were able to offer me a new room.