Aqaba Hotels with Breakfast

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

A luxurious hotel! Freshly renovated and furnished! The hotel smells amazing! The bed linens are amazing, and there's a pillow menu. The beach is gorgeous with white sand, but the water is refreshing. Amazing breakfasts and dinners at the restaurant. The tiramisu is better than in the dessert's homeland. I needed a thermometer, and a hotel medic came to the rescue and gave me a quick checkup. Thank you for your concern!

5/5 Service! Exceptional staff and a great stay in Aqaba Everything was great overall during my stay. The team upgraded me for free to a deluxe room with a balcony right at check-in since my initial room wasn't quite ready. The receptionist team was so sweet, and the room service staff were top-tier. I was under the weather with a sore throat, and they thoughtfully brought hot chamomile lemon tea with honey and extra bottled water straight to my room. That level of care is rare! The only drawback was that the showerhead wasn't functioning (only the lower tub spout worked, so washing my hair took a bit of gymnastics!), but everything else in the room was comfortable and clean. Highly recommend for the unmatched hospitality alone!

Kempinski Aqaba is a good hotel, but my daughter was vomiting the entire night after eating at their Lebanese restaurant — they clearly messed with the food there. Let’s be honest: yes, this is probably the best hotel in Jordan outside Amman. Good location, sea access, solid building. That’s the baseline. Now the reality. After dinner at the Lebanese restaurant, our daughter got severe food poisoning. She ate a very basic kebab — nothing exotic — and was vomiting all night. This strongly suggests old or reheated food. For a hotel of this level, this is unacceptable. Whatever they are doing in that kitchen, it is not safe. Avoid this restaurant. Service overall is weak and poorly trained, with one clear exception: a woman at reception in a red suit. Professional, organized, calm, and efficient. She arranged our diving perfectly within two hours, last minute, everything flawless. Unfortunately, she seems to be the only person in the hotel who actually understands hospitality. One professional cannot compensate for an entire untrained team. Breakfast is chaotic and uncomfortable. Long lines for eggs (15 minutes), long waits for simple tea, small selection, many staff, very little efficiency. The gym is a joke: tiny, badly equipped, and absurdly located above the lobby, so any noise is immediately heard downstairs. Proper training is basically impossible. Bottom line: Yes, Kempinski is the best option here. And yet we got food poisoning, weak service, and poor design decisions. If this is the best, the bar in Aqaba is extremely low.

The hotel is very nice and has a great private beach. The staff was kind and helpful and the breakfast buffet had lots of delicious options. Would definitely recommend!

Everything was fine, but I faced a problem with the lack of availability. For example, I contacted the receptionist in the morning and asked for the room to be cleaned and for my shoes to be changed (the room was cleaned, but the shoes were not provided). In the evening, I asked for the shoes to be provided, and the receptionist replied, ”Immediately,” but my request was not met.

Very good hotel, location, staff, clean. Only the AC is not really working and there is sound during take a bath maybe from heater. But overall, i like to stay the hotel. Thank you very much.

No-nonsense, no-frills, a practical hotel. Good location, was given a room with the window to the walled rooftop so that was not so great, but clean and comfy enough and helpful reception.

The hotel is beautiful and huge, but the swimming pools are very small and not enjoyable, and the sea beach is very small. The staff are wonderful and helpful

Very polite and hospitable frint desk, especially Randa and Carmen. Service from all staff was very good. Only limitations are facilities for young kids. This hotel would suit mostly business travellers or couples.Also of note, is the newly refurbished roof-top bar .overlooking Gulf of Aqaba