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9.4/10
Amazing
AAnonymous UserClean rooms, friendly staff, and a great kids’ playroom. The breakfast buffet is my favorite part ❤️ kudos to their chef! Despite all the amenities, the price is very reasonable. Excellent service, quality experience, and I love their gym too! 2nd time and wanna come back again ❤️
GGuest UserOur experience at Citadines for the first time we checked in it was amazing the room was really comfortable and super clean, the food wow! My daughter tried the Filipino breakfast with danggit, and the service at the front desk was explained well and she was very generous to my husband, who liked it all staff members of the Citadines because they are approachable and helpful to their guests. For me, the rate of Citadines Bacolod is 5 stars. Well
Done!
AAtty Mich HortonWe stayed from December 4–6, 2025, and overall had a pleasant experience.
The cleanliness of the hotel was good — rooms and common areas were well-maintained.
The front desk staff were friendly and very professional in addressing our concerns. Special shoutout to April, who assisted us when our originally assigned room was rented by a guest extending their stay. She handled the situation smoothly and even arranged an upgrade, which we truly appreciated.
They also have a very interesting elevator system — it surprised us at first, but we eventually got used to it, and it added a fun, unique touch to the stay.
Breakfast was plated, with limited options, which is the only downside of our stay. However, what was available was prepared well and tasted good.
Overall, it was a good experience and definitely worth coming back to.
GGuest UserThe hotel is still improving its facilities and is under renovation when I checked in. There is no hot and cold shower, no provision for shampoo and conditioner, but fragrant liquid bath soap are available in the bathroom The bottled water in the room is for sale but water dispensers are provided in each floor for guests’ drinking consumption. Other supplies such as slippers and toothbrush and toothpaste are provided only upon request.
On the other hand, all hotel staff are very accommodating and friendly. The buffet breakfast is satisfying with options to choose from- Filipino and/or American breakfast are available. The swimming pool is so inviting but due to rainy, cold weather situation during my stay, I was not able to feel the pools’ water. 😁
AAnonymous UserOur 3-night stay at this hotel was truly enhanced by the exceptional service provided by the staff. From the moment we arrived, the team was warm, professional, and always willing to help. Their attentiveness, efficiency, and genuine hospitality ensured that our stay was both comfortable and enjoyable. It is clear that the staff takes great pride in providing outstanding service, and we are very grateful for their efforts. We would highly recommend this hotel to anyone seeking a welcoming and professional experience.
GGuest UserGreat rooms with plenty of space. Very clean and a comfortable bed. Walking distance to the mall and restaurants. Very friendly staff. This is our second stay and we will stay there again.
AAnonymous UserClean, near malls. The staff were incredibly friendly and helpful. We particularly enjoyed the comfortable beds but the water has a bit of a rust smell. The hotel's location was also very convenient, making it easy to explore the city. We would highly recommend this hotel and would definitely stay here again.”
AAnonymous UserClean, Classy and accessible.
I liked that it had complete amenities and even came with free breakfast. The breakfast wasn’t fancy just basic meals like egg and bread but it was still good and I appreciated that it was free. I also really appreciated the staff; they were easy to talk to and very hospitable. Overall, it was a great experience
GGuest UserOur stay was nice. The service is good. The locations is good because its near a road leading to The Ruins where we visited. We enjoyed the breakfast buffet which has four ulam choices and coffee.
SSERNA MAINZAIt’s my second time to stay here at Avenue one thing for sure sobrang bait at approachable nang mga staff! No mornings or afternoon na hindi ka nila babatiin once na masalubong ka nila . Sobrang nakaka ganda nang araw!Sobrang linis din nang room , as-in everyday nila pinapalitan lahat! Every punta ko nang Bacolod Avenue Suites na talaga ako!❤️🫡
HALONG!💚