A very well appointed hotel conveniently located in the historic downtown adjacent to RISD and an easy, if uphill walk, to Brown, with a number of decent restaurants nearby. The furnishings, bathroom, and linens were all of high quality. Despite other reviews I found the staff to be rather limited in their engagement versus the friendliness praised elsewhere, but nothing off-putting. The restaurant Bellini tries to punch a bit above its weight though for Providence it’s decent. Overall by far the best hotel in Providence but still a stretch from true five star luxury or a genuine upscale business hotel like Four Seasons or Mandarin Oriental.
The room is quite spacious and well decorated. The front desk gave me a view room and upgraded it to free breakfast. I thought it would be noisy on the first floor, but it was very quiet. It is also convenient to get in and out. Valet parking is $40 a day.
After checking in, I asked for a toothbrush from the front desk, but it was not delivered after more than 2 hours. I called twice to urge it, but to no avail. I was very disappointed with the service.
The check-in time of the hotel is 4 pm. I paid the 25 early check-in fee at around 1 pm. The price is ok. However, it is very inconvenient to not have slippers. Please pay attention to it!
Let's talk about the highlights first. The hotel provides a shuttle to the city. Although it is very close, it is inconvenient to park by yourself. The hotel driver is very friendly and the recommended Hemingway restaurant is very good
When checking in, the hotel repeatedly charged the room fee. When checking out, I found out and negotiated but never returned it. After that, I contacted Ctrip to deal with it and gave Ctrip a thumbs up.