Tamuning Hotels with Breakfast

Hardware Facilities: The room was indeed newly renovated, but it was very small, especially the bathroom, which was extremely tiny. The shower, toilet, and sink were all crammed together, making it impossible for two people to move around simultaneously. The shower was inside the bathtub, and getting in and out of the tub was very slippery. The sea-view balcony was also very narrow, barely fitting a person. The air conditioning dripped water when set to a lower temperature. The bath towels were dirty and stiff. The pool was small, the beach was narrow, and there was nothing interesting to see while snorkeling in the sea in front of the hotel; it was quite barren. The price was not much different from the Hyatt next door, but the Hyatt's rooms are much larger, and their toilet, shower, and bathtub are all separate. Service: The customer service was terrible. Even with a platinum card, after booking a sea-view room, there was no upgrade. The customer service representative claimed that upgrades to sea-view rooms are only given if you book a standard room, implying that if you pay for a sea-view room, you don't deserve any upgrades. In short, I would not recommend this hotel to anyone.

I like this place and often book for the infinity pool but I was a bit bummed with this recent booking. The weather wasn’t great, not the hotels fault so I didn’t swim but still enjoyed laying in the pool area. I had upgraded my room this time thinking the beds would be better since they all seem outdated and the higher priced room wasn’t any different. Just had a beach view that I liked. My major is issue was upon check in and how very unnecessarily slow the process was. I’ve worked at hotels before, no one should take this long to check in their guests, especially when the entrance doesn’t turn on their AC for their guests. On top of that I had important dinner plans that were delayed bc I couldn’t get ready in a timely manner due to the outlets being broken and broken hair dryer. I had to blow dry my hair over the toilet. I was happy the manager spoke to be next day she seemed very sweet and I am hoping I am somehow compensated in the near future. I was very disappointed that I booked this stay and hope the hotel can redeem itself.

The view from the room was absolutely incredible! We used taxis and rental cars during our trip, but the hotel also offers a free shuttle bus to the 'Red Bus' stop and the outlet mall, so the location is great. The hotel facilities and service were also excellent. The hotel pool wasn't too crowded, so we could go on the water slides as many times as we wanted. If the ocean conditions are good, you can also rent snorkeling gear. We particularly enjoyed the mini-events held three times a week, where you can experience Chamorro culture. They offer light refreshments and a small dance show, and it's all free, which was a huge bonus. Plus, there's a happy hour every day from 4:30 PM to 7:30 PM with free drinks and snacks, which was amazing. There's so much to enjoy within the hotel that it's worth setting aside half to a full day just to relax and have fun there.

It was convenient to have a Korean staff member at the reception. However, even without a Korean staff member, communication was easy and everyone was friendly. The facilities felt a bit dated, but they were still clean. I booked an ocean view room, but it was only partially visible from the balcony, which was a bit disappointing. Still, the view of the ocean from the pool was so beautiful that it was worth it. The connection was convenient, and since there weren't many people, I had a great time. Breakfast was good, but the dinner buffet was under construction, so I couldn't use it. The gym was great. I recommend it.

the location and the room are awesome. We have the ocean view with balcony. We enjoy as family the scenery of sunset. We also love the amenities: the pool area is good for a family bonding, there is a place for toodlers and parents to enjoy. the staff are all welcoming and friendly. The food also are superb, esp the buffet: everyday has a theme for the lunch so it really makes your appetite hype. The room is clean and big, my toddler really enjoy walking around the room. The comfort also is huge with its bathtub. We really enjoy our vacation and we really recommend the place.. The price really worth the accomodation. Thank you Hilton Guam, till next time!