Grand Hotel Bucharest

We loved the room, the mattress was amazing, the room was spacious and the view was beautiful. The Smart TV was also very useful and easy to set up. However, we had several quite annoying problems, the first was not being informed that the gym and spa/pool would not be available during our stay. Nothing was done to help or clarify the situation and we had to pay for a private gym outside the hotel, chosen by us, without any help from reception. These were two factors that made us choose this place and without them the hotel is too expensive!! The bidet was broken from the start, we asked for it to be repaired and went for a walk. Upon arrival they said that the technician had already been there, which was impossible as the valve was still the same and the bidet was clogged/filled with the same water as in the morning. Then another technician came who said it was fine having to tell him that as soon as it was used it would stick the valve again and not drain water which happened! We didn't let you leave the room without checking and after seeing it with your own eyes you understood. They said they would fix it the next morning but nothing was done. Once again they showed no empathy or willingness to solve the problem. Another issue is that whenever they cleaned the room they only put one bath towel (even though there were 2 of us) often the towels didn't arrive and the bathrobes given on the first day were never replaced after being sent to be washed. Every time we took a shower we had to call because there were no towels. Breakfast however is a differentiator! The staff are very friendly and the food is wonderful, a good mix of local culture and international varieties.

Minibar is empty. Kettle doesn't work. Toilet is thin from neighbor's toilet. Bathtub is too high. Only one towel for double room. The hotel is listed as 5 stars, price is also 5 stars, but I feel like I'm in a 3 star hotel