Premiere Classe Troyes Sud - Parc Saint Thibault

R A S BIEN PASSE

Security gate wasn’t working, securing post had been driven into. Windows smashed on hotel. Guests leaning out of windows smoking, making our room smell. Other than that it is what it is.

We always use premiere inns as a stop over as for just a bed they are reasonable This time we were very dissapointed . The young man on reception was very polite and apologetic. On the bed there weren't any pillow cases, in the bathroom 2 small hand towels. The young man gave us a sheet to wrap around the pillows. The reason for the lack of towels , bed linen, was that the laundry company hadn't brought back the towels and pillow cases. Having worked in the accommodation industry, you would always have a set of linens on the bed and at least one set as replacement when they were sent to the laundry. Not having spare sets is mismanagement. The room had one mirror situated in the bath room, no sockets near this mirror to shave or to use a hairdryer. The shower gel/shampoo was empty and no soap. The room was clean. It was meant to have been a double bed, but in fact it was two singles pushed together ,therefore leaving a couple of inches either side of the bed, so nowhere to put your phone, yet they had a usb socket above the bed, which was unusable due to not having anywhere to put your phone. All in all, if this had been our first stay in a Premier Inn it would have been our last. Though having stayed overnight in Premier Inns all over France, I know that this was an exception.