Residence Inn by Marriott Grand Rapids West

I'm a Bonvoy Silver Elite member and have stayed at many of the Marriott umbrella hotels around the world. This is our fourth visit to this Residence Inn in the last 2 years. My son (14) and I stay while he works with basketball trainers locally for 1 or 2 weeks at a time. We have stayed in the 1 bedroom suite and 2 bedroom suite with full fridge, oven, induction cooktops. dishwasher, coin-op laundry and fully stocked kitchen. We cook almost all of our meals in the room. The staff are warm, friendly, responsive, hardworking and kind. If you need something for the kitchen, they are happy to make it right. The front desk will hold delivered packages and food delivery apps work well. Because of the Residence Inn location and staff, every trip to Grandville is smooth and easy. Grand Rapids airport is 25 minutes away, supermarkets, department stores and restaurants are very close. The rates are relatively inexpensive and I think an excellent value. Though the property is not perfect, it is well maintained and the staff clearly work hard and take pride in what they do. The elevator was working during our visit. We will be back again in March 2025.

Unfortunately there are a number of items in the room and in the common areas that need to be addressed, i.e., room: bunching carpet (not flat), strong musty smell, shower curtain rods hanging from the wall, not mounted appropriately; the second shower barn style door also did not roll smoothly, requiring one to lift and guide the door to move it from one side to the other. The water temperature was great, however, I am unsure what the required max temp is for hot water, but it should be reviewed or at least a warning to share how hot the water can get…., it could burn your hand. The door to the room was another issue, fortunately it could lock, however, too well, our keys were constantly having to be recoded daily during our 7 day visit. The other serious concern was that the door could not open well, the handle had to be lifted up and full body weight was needed to keep the door from opening. The door was not heavy, the hinges are not allowing the door to operate cleanly. The door issue was brought to the attention of the front desk and we were told it would be looked at, we heard nothing else concerning it, so what I described was considered “resolved” maybe? (Room 212). During our stay the one elevator that serves the property was not functioning; it appeared that this was not a new issue due to a posted sign and what the desk associate shared when checking in, the only accommodation that was shared was we were free to use the stairs to get to our room. What was concerning about this was the fact that the elevator was not fixed in the week while I was there and the desk associate could not remember the last time the elevator worked. If this was the case or even if management was aware prior to reservations that were upcoming, most locations I have stayed at will give me a call to inform me of the situation and even offer to assist moving me to a different location, same company of course. Unfortunately, that did not happen. Common areas: significant sized potholes exist in the parking lot, 7’x4’x6-8”, wall sconces taped back together instead of replaced, light bulb replacement, etc. What I will say for this location, is that it was safe, friendly staff, and clean on the outside and landscape.

Booked this hotel for a quick overnight trip. The location of this hotel is in a nice neighborhood with lots of chain stores nearby. Checking in was easy, but the front desk person wasn’t particularly friendly. Overall this hotel needs some upgrading, as our tub glaze was peeling all over making it look dirty, and our room had a stale smell. Fridge looked like someone had kicked it all over as it had multiple dents. Breakfast was mediocre. Probably will choose another hotel if I am in the area.

I love a Residence Inn! But, why don’t they have a door between where the bed is and bathroom sink? Or, at least, a curtain! I was there with my new boyfriend. I felt uncomfortable with him watching me wash my face, put on make-up, etc. He was lounging in bed and could see everything. Other than that, the stay was great. I love Marriott pillows! Don’t wait a second past 9:30 to grab a last minute breakfast item as they close and lock the doors precisely at 9:30 AM!

Hotel staff accomodated all of our requests. Friendly, customer service oriented. Been staying here on and off for last two years and keeps getting better and better. This visit, the breakfast was fantastic. Huge spread, lots of choices.

Louise , the front desk person is incredible, what a nice person and good attitude. Was up for breakfast and had a brief conversation with her and went on my way returned later that night and noticed she was still there and I asked what do live here jokingly, Louise made the comment the second shift person called in sick and being she was off on vacation it’s only fair if I don’t help out as they allowed me to go on vacation. What a great attitude I would love to hire her to work for me

Very hospitable staff and nice facilities in a good part of town with several dinning establishments, and stores near by. Close to several highways so a great place to stay if you’re visiting downtown Grand Rapids as well. Overall great experience and outstanding staff.

The breakfast has plenty of options. The staff members are friendly and courteous. The 2 bedroom with a kitchen is very spacious. Eating area for 4 was perfect. The fireplace really sets the mood, especially when your view is the blissfully blowing snow. We really enjoyed our stay.

Breakfast and room accommodations were excellent. We went for a boys basketball tournament and everyone had a good night's sleep and a nutritious breakfast to be prepared for the games ahead. Room had a fully equipped kitchen that we didn't need to take advantage of but was appreciated.