Sure Hotel by Best Western Caen Memorial

Sure Hotel by Best Western Caen Memorial Reviews

Sure Hotel by Best Western Caen Memorial

9 Rue Karl Probst, Caen, 14000, FranceView Hotel Details
Sure Hotel by Best Western Caen Memorial
Sure Hotel by Best Western Caen MemorialSure Hotel by Best Western Caen MemorialSure Hotel by Best Western Caen Memorial
Check available rooms for your travel dates
We Price Match
1 night

Sure Hotel by Best Western Caen Memorial Guest Reviews

4.3/5
Very Good
74 review
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.4
Filter by:
Sort by:
All reviews(74)
Positive reviews(44)
Reviews with photos/video(4)
Negative reviews(6)
Guest User
1 Queen Bed, Non-Smoking, Standard Room, Espresso Machine, Courtesy Tray
Stayed in Feb 2025
Couples
6 review
4.5/5
Great
Posted on Mar 16, 2025
Nice Ambience with good customer satisfaction
Ian
1 Queen Bed, Non-Smoking, Executive Room, Sofabed For One Person, Courtesy Tray, Espresso Machine
Stayed in Apr 2024
Family
5 review
4.0/5
Very Good
Posted on May 16, 2024
Enjoyed staying at the hotel which never let me down as a brand of Best Western, the room was spacious and clean, the staff were friendly and nice. The only issue was the shower did not has its enclosure so the floor of the toilet could be wet and slippery that can create health and safety concerns.
Guest User
1 Queen Bed, Non-Smoking, Standard Room, Espresso Machine, Courtesy Tray
Stayed in May 2024
Business travellers
1 review
4.5/5
Great
Posted on Jun 2, 2024
PISCINE NON COUVERTE
Guest User
1 Queen Bed, Non-Smoking, Standard Room, Espresso Machine, Courtesy Tray
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 4, 2024
Thanks
Guest User
1 Queen Bed, Non-Smoking, Standard Room, Espresso Machine, Courtesy Tray
Stayed in Dec 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 27, 2025
Quiet. Very close to the World War II Museum in Caen. Free parking at the hotel. About 10 minutes drive to the city center. Roadside parking in Caen is very cheap at night. You can park all night at 0.3 euros. It is also close to Bayeux and about 1 hour to Utah Beach.
Original TextTranslated by Google
Guest User
Stayed in Jan 2023
Couples
1 review
4.0/5
Very Good
Posted on Feb 18, 2023
Hotel and pleasant staff reserved for the swimming pool, but closed until April and nothing indicated on the site.
Original TextTranslated by Google
Guest User
Stayed in Aug 2022
Business travellers
4 review
3.2/5
Posted on Sep 21, 2022
Correct and its facilities fulfill the utility function of the occasion.
Original TextTranslated by Google
Guest User
Stayed in Feb 2022
Family
1 review
3.7/5
Posted on Apr 7, 2022
Hello, reservation 1 month before for a twin bed room for my son and me. on our arrival no room of this type available therefore obligation to pay another room 170 euros for 2 days! it is completely intolerable! it is obvious theft. The first night the hotel welcomed a school group, forced to ask for calm by calling the reception at 10 p.m. the children were shouting and running in the corridors. at 5.50 euros for breakfast, you will only find frugality, no choice and low-end products. The staff is however very friendly but the experience is unacceptable. at the end of the stay you are offered a bill to be paid with half of the bill already paid on arrival... Traveling a lot with my company, this is the most unpleasant experience in a hotel that I have ever had.
Original TextTranslated by Google
Guest User
1 Queen Bed, Non-Smoking, Standard Room, Espresso Machine, Courtesy Tray
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jul 6, 2024
Personnels très sympa, réactif et professionnel Hotel très agréable et super bien décoré Restaurant très bon Nous avons passé 2 nuits chez vous Et le personnel toujours Souriant, très aimable. Merci beaucoup pour ce super séjour.
Translate
Guest User
1 Queen Bed, Non-Smoking, Standard Room, Espresso Machine, Courtesy Tray
Stayed in Jan 2025
Couples
140 review
5.0/5
Outstanding
Posted on Mar 2, 2025
超預期的酒店，可以免費停車，房間很乾凈整潔，很大，下次還會再來
Translate
Guest User
Stayed in Jan 2025
Couples
5.0/5
Outstanding
Posted on Feb 24, 2025
We booked a 1 night stay with brekkie and parking. Checked in around 8:30 and was reasonably quiet. Check in was super fast and staff were lovely and polite. Our room was lovely and clean. Bed was quite big and comfy. Only issue with the room which is more personal preference is no kettle but a coffee pod machine and being from England I love a cuppa but could not get it to work right and just spat hot water everywhere. Bathroom was lovely with a shower and again very clean. We stopped in the restaurant for tea and again was really nice. Waitresses were really helpful in translating and recommending. I had a mushroom pasta dish and hubby had the pork. Both were very good. Brekkie was continental and was what you would expect. Would stay again.
Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Feb 21, 2025
Stayed at the Sure Best Western Caen Memorial for 4 nights early February in room 223. The room was on the top floor and was clean and modern, everything we needed for a comfortable stay. The bed was very comfortable and large, coffee making facilities in the room. A lovely walk in shower with all washing toiletries, hair dryer and towels changed on request. Hotel in a fantastic location for visiting all Normandy WW sites by car, free parking onsite in large car park. Very friendly and helpful staff at the hotel. Really enjoyed our stay at the Caen Memorial and would definitely stay here again.
neilrL59SA
Stayed in May 2024
Travel with friends
5.0/5
Outstanding
Posted on Jun 14, 2024
What a fantastic stay! We stayed with a large group that was attending the 80th anniversary of D-Day. Verhtung and his staff went to enormous lengths to make our stay special. The rooms were spacious to European standards and had all been recently updated. Both the buffet breakfast and dinners exceeded our groups high expectations with a special surprise on both elegance and taste. But most of all, the staff was superb. From Maxime at the desk to Theo in the bar and of course Nolene, Alexandra and Myriam in the restaurant, each one of them took great effort in ensuring our stay was special. Bravo friends - We will be back again!
Chris B
Stayed in May 2024
Family
3.0/5
Posted on Jun 13, 2024
Lovely hotel very clean beds comfy went on leger battlefield staff lovely no kettles in rooms just strange coffee machine swerve the leger meal deal the food is awfull suitable for disabled very expensive bar 9 euro for a beer which is ridiculous
Response from Property: Dear Sir, Thank you for taking the time to share your experience. We are delighted to read that you appreciated the cleanliness of our hotel, the comfort of the rooms and the courtesy of our staff. We take good note of your remark concerning the absence of a kettle in the rooms. Although we have opted for coffee machines, we understand that this may not be suitable for all our guests. Regarding your experience in the restaurant, it is a real disappointment for our team to read that nothing was to your taste. We do our best to delight our guests with carefully prepared dishes using local, quality produce. We regret that our culinary offer did not satisfy you. As far as the bar is concerned, we offer 6 types of beer, 2 draught and 4 bottled, with a base price of €5.50. Depending on your choice and the type or volume of the drink, the price will vary. We hope to have the pleasure of welcoming you back to Caen, and we will do our utmost to offer you an even more satisfying experience. Management team Sure Hotel by Best Western Caen Mémorial 02 31 44 34 20
AnneJ1959
Stayed in Mar 2024
Couples
3.0/5
Posted on Apr 17, 2024
Was here on a Leger tour to see the DDay landings. The hotel itself was fine , however the food was abysmal! Because we had prepaid for our meals via Leger we had the choice of two meals, where as if you ordered off the menu the choices were vast We both choose the chicken breast on mushroom sauce, but it was inedible and served with a weird pasta bake thing.
Response from Property: Dear Anne We are delighted that the hotel lived up to your expectations. However, we are sorry to hear that you were not satisfied with our restaurant offer. Our aim is to offer a cuisine based on local products. It would appear that the choice of meals included in your package was not to your liking, and we take good note of this. We make sure that each customer finds a dish to their taste and our menu is constantly evolving. We hope to have the opportunity to welcome you again so that you can discover the other facets of our gourmet and traditional cuisine. Estelle - General Manager Sure Hotel by Best Western Caen Mémorial 02 31 44 34 20