Grand Bayan Hotel & Apt at Nile Plaza

Bad communication with customers

Excellent hotel, the staff are very respectful, and this will not be our last visit.The hotel overlooks the Nile and the room service and breakfast are very good.You can also see the pyramids from the room windows.I thank all the staff for their good treatment

The room was really nice and the breakfast was amazing. I fully recommend this place and I'm sure to stay here the next time that I visit Cairo. Thank you!

Poor Service at Grand Bayan Hotel I had booked for five nights and informed them that my plane would land at midnight and that I would be at the hotel by 2 am. I took an Uber to the hotel, upon arriving there, it was one dark building with many stray dogs outside and no sign indicating it was the hotel. I called the number of the hotel on the confirmation email, they told me that it was the same building and they were sending someone down to pick me. Long story short, the building happens to be a residential/commercial complex with the hotel occupying the 6th floor, the only part of the building that is somewhat tidy. Upon getting to the reception I was told that my room was not ready that they would take me to another hotel and that my room would be ready the next morning at 8 am, and I had my first meeting at 8:30 am. I agreed as I was exhausted, they took me to a lodge which was not up to my standard. I got in the room at almost 4 in the morning, charged my devices, showered, and was ready to check out by 7 am. Upon telling them I was canceling my booking, they charged me about $85 for the night, above what was the normal rate had I stay there; which I paid and left.