Guest User
February 29, 2024
We’ve just returned from the Zafiro Caan Picafort. Jet 2 have been faultless, a great flight there and back. The pool area was great, a definite 4 star. The kids (6, 5, 18 months) all loved it. Adults can’t use the pirate slides but we can go on the bubble and wave slider (watch your neck on this, seriously!!) The hotel itself should be rated 3 star. No welcome drink. Such a small gesture would go a long way after a day of travelling. Food ok, not great. Your typical buffet, however would be better with themed nights, but these don’t happen. The sausages, beans and bacon aren’t to the English taste. We went to the A La Carte, best meal we had, so definitely get booked on to this. Fizzy drinks were flat in the Pool Bar for at least 4 days. When reported they said they were aware. Air con- rooms ok. However if you would like a drink in the lounge room, or like to stand at Reception without sweating, avoid. Don’t even ask about the toilets in these areas- saunas! Nightmare when you have little ones. We experienced several power cuts on our stay (actually too many power cuts), some off for a minute or two, some for a lot longer. This cut off air con everywhere, literally sweating to get a drink; the pump drinks stop working. Be prepared for this. No air con in restaurant either. For a nice hotel with Jet 2 rating as 4 plus the air con really needs to be addressed in these areas. Another huge issue is the mini disco happening in the pool at 5pm. We’ve never experienced this with other hotels anywhere. It meant the little ones couldn’t get dressed in their best to dance and run round a little (other places have this at 7pm at least!) To wait in the pool until 5pm each day from a day in the sun really isn’t cutting it. Other issues were safes not being big enough, apparently you can get a laptop in there!? But when you have chunky iPads and other electrical it only fits your documents and money! Due to covid they removed their paper menus so you have to take your phone to the bars to see the menu using their QR code. Not everyone wants to take their phone to the pool every day! Some staff not as happy to be there as others. In one of our rooms the door lock was ropey. Be sure to check this. The town/ beach is a 10 minute walk away, however unpleasant scenic route to get there. We much preferred the beaches in Alcudia. Overall we had a nice time but very let down by the air con and mini disco issues and power cuts. We reported everything to the manager, Tony, but all was only greeted by a smile and head nod. I hope he took on board our comments to create a better stay for others.