To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.7
Amenities3.9
Service3.8
Cleanliness4.0
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All reviews(122)
Positive reviews(19)
Reviews with photos/video(7)
Negative reviews(3)
Guest User
Standard Double Room
Stayed in Jan 2025
Solo travellers
1 review
4.5/5
Great
Posted on Feb 5, 2025
The service was very good. The location is excellent for my needs, as close to the bus station. There are plenty of restaurants in the area and shopping nearby. The hotel restaurant has a very friendly staff. The food is good too.
It was my 4th stay at the hotel and I would stay there again.
Guest User
Standard Two Double Room
Stayed in Dec 2024
Travel with friends
1 review
3.7/5
Posted on Jan 29, 2025
I like the location, services n the traditional feel of the place. But ita lacks lots of amenities ( no water kettle, old tv, dusty ac, dirty pool, no hairdryer, loud bar at night.. but for 1 or 2 night n if u wanna go budget it was ok
Guest User
Standard Double Room
Stayed in Nov 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Hi
Very easy check in. Hotel is beautiful a real authentic Mexican feel. Staff were very helpful. Food was tasty and server very attentive.
Felt save there. I would visit again.
Michael Duga
Standard Double Room
Stayed in Dec 2024
Travel with friends
37 review
5.0/5
Outstanding
Posted on Jan 23, 2025
A very pleasant hotel & staff.
Aviel H
Standard Two Double Room
Stayed in May 2022
Business travellers
5 review
5.0/5
Outstanding
Posted on Jul 2, 2022
tank you
yangevil
Standard Two Double Room
Stayed in Sep 2024
Solo travellers
18 review
5.0/5
Outstanding
Posted on Nov 11, 2024
The room is very Mexican and has complete facilities.
The hotel is very close to the ADO bus, and it only takes about seven minutes to walk there. It is very convenient to go to Tulum or Chichen Itza.
In addition, there is a 711 convenience store nearby. If you have a craving for Chinese food, you can go to eat rice balls🍙 to satisfy your cravings.
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Anonymous User
Standard Two Double Room
Stayed in May 2024
Couples
2 review
4.5/5
Great
Posted on Jun 12, 2024
The hotel is very central to the Palapas park and has good restaurant connections on the ground floor of the hotel complex. The staff is very friendly and helpful. The Mayan atmosphere is a very elegant touch for tourists and I think that is a valuable attraction. The only thing that needs to be improved is the material in the rooms, such as a flat screen TV (without DTT mechanisms). Investment needs to be made to modernise the shower, bathroom and furniture.
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Guest User
Standard Two Double Room
Stayed in Jul 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The room is clean and beautiful. It is larger than other hotel rooms. The Mayan cultural theme is more creative. I am very satisfied~~~~~~~~~~~~~
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Guest User
Standard Two Double Room
Stayed in Dec 2023
Booked for others
1 review
2.2/5
Posted on Jan 5, 2024
The air conditioner only has cold air, and all toiletries are not available, and the sound insulation is poor
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StracciatellaShine
Standard Double Room
Stayed in Dec 2023
Couples
1 review
3.0/5
Posted on Feb 5, 2024
From the photos, we thought it would be a little more modern or current.
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Guest User
Standard Double Room
Stayed in Jul 2024
Couples
24 review
2.6/5
Posted on Sep 11, 2024
It's OK. It's OK.
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Anonymous User
Standard Double Room
Stayed in Oct 2022
Solo travellers
15 review
2.5/5
Posted on Jan 2, 2023
Room changed, broken tiles and mold smell.
Staff tired and unhelpful.