La Crystal Hotel Reviews

Response from Property: Dear David,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your overall stay and appreciated the great service provided by our considerate employees, as well as the ample security measures in place.We take your comments about the age of our hotel into consideration, and we are continuously working to ensure that our facilities meet the expectations of our valued guests.Regarding your feedback about the ******, we understand that navigating unfamiliar games can be challenging. We appreciate your understanding and are glad to hear that it resulted in a positive outcome for you.We also appreciate your suggestion regarding the television setup in our two-room suites. Your feedback is invaluable to us as we strive to enhance the comfort and convenience of our accommodations. We will certainly take this into account for future improvements.Once again, thank you for your constructive feedback. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,Helen

Response from Property: Dear Kiranjith,Thank you for sharing your experience with us! We're delighted to hear that you had a nice and pleasant stay at our hotel. It's fantastic to know that you enjoyed our complimentary breakfast and found our rooms to be clean and comfortable. We strive to provide a welcoming environment for all our guests, and we're thrilled that our receptionist made you feel right at home.We appreciate your feedback regarding the distance from LA and Universal Studios. While we understand that the commute time may be a consideration for some guests, we hope that our exceptional service and amenities make up for the travel distance.We sincerely appreciate your recommendation and look forward to welcoming you back on your next visit to the area!Warm regards,Helen

Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel convenient, especially with our proximity to the highway and complimentary secure parking.It's wonderful to know that you enjoyed the stunning sunset view from your room. Providing memorable experiences like this is what we strive for.We appreciate your constructive criticism regarding breakfast. Please know that we take guest feedback seriously, and we will certainly look into ways to enhance our breakfast offerings to better meet your expectations.Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back soon and offering you an even more satisfying experience.Warm regards, Helen

Response from Property: Dear Rashad, Thank you so much for your wonderful review! We're delighted to hear that you loved your stay with us. It's always our goal to provide helpful and friendly service, and we're thrilled that you found the check-in process smooth and enjoyed your room. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic experience! Helen

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your recent stay did not meet your expectations.We apologize for any discomfort you experienced with the bedding and mattress quality. Providing a comfortable sleep experience is important to us, and we regret that we fell short in this aspect. Your comments about the bathroom cleanliness are also concerning, and we will address this issue with our housekeeping team to ensure that our standards are being met.We're glad to hear that you enjoyed some aspects of our breakfast offerings, although we understand that variety is important to our guests.We truly value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Warm regards,Helen

Response from Property: Dear Kyi, Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and appreciated our spacious grounds with picturesque views of the surrounding scenery. It's wonderful to know that you found convenience in our location with nearby amenities and delicious dining options within the hotel. We strive to create memorable experiences for all our guests, and we're delighted that we could contribute to your enjoyment. We hope to welcome you back for another delightful stay soon! Kind Regards, Helen

Response from Property: Dear Guest,Thank you for taking the time to leave such a positive review of your recent stay with us! We are thrilled to hear that you found our K mattress and pillows to be very comfortable, and that your room was spacious and quiet. Providing a restful and comfortable environment for our guests is always a top priority for us.We're delighted that you experienced friendly, courteous, and efficient service from our staff during your stay. Our team works hard to ensure that every guest feels welcomed and well taken care of.It's great to know that our gated covered parking and luggage carts were convenient for you, especially during the storm. We understand the importance of providing amenities that make our guests' stays as smooth and hassle-free as possible.We're also pleased to hear that our location near Gateway Towne Center met your needs, with convenient access to shopping options like Best Buy and Marshalls just a block away. We strive to provide our guests with a convenient and enjoyable experience both within our hotel and in the surrounding area.Thank you again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Safe travels!Kind Regards,Helen

Response from Property: Dear Jayd, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel. Providing a quick check-in and friendly service is always our priority, and we're delighted that it contributed to your overall satisfaction. It's fantastic to know that our location was convenient for your needs, with easy access to local amenities and transportation links to downtown LA and Long Beach.We're glad you were able to take advantage of our complimentary buffet breakfast and found it to your liking. Offering a variety of cooked meats, fresh fruit, juices, tea, and coffee is just one way we strive to make our guests' stay enjoyable.We appreciate your feedback and hope to welcome you back for another wonderful stay in the future! If you have any further comments or suggestions, please don't hesitate to let us know. Warm Regards, Helen

Response from Property: Dear Guest,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback, and we regret to hear that we did not meet your expectations on several fronts.We understand that our location may not have been as convenient for you as you had hoped. We apologize for any inconvenience this may have caused. We understand the importance of proximity to main attractions, and we appreciate your perspective on this matter.Regarding the breakfast buffet, we're disappointed to learn that it did not meet your expectations. Your comments about the limited options have been noted, and we will review our offerings to see how we can enhance the variety for our guests in the future.We also appreciate your honesty about the style and furniture in our hotel. We understand that design preferences can vary, and we are continuously looking for ways to refresh and update our facilities. Your feedback will be taken into consideration as we plan for future improvements.We apologize for the issue with the room temperature. We will investigate the matter promptly to ensure that our heating systems are functioning correctly and that our guests are comfortable during their stay.We genuinely appreciate your feedback as it helps us identify areas for improvement. We hope you consider giving us another chance in the future, and we'll do our best to ensure a more enjoyable experience.If you have any additional comments or would like to discuss your stay further, please feel free to contact us directly .Thank you for choosing to stay with us.Warm regards,Helen

Response from Property: Dear Sanjaya,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the experience you had, as it falls far below the standard of service we strive to provide.We are deeply concerned about the issues you've highlighted, particularly regarding the cleanliness of the carpet and bathroom floor. Please rest assured that we have taken immediate action to address these concerns with our housekeeping team to ensure such oversights are rectified promptly. Your comfort and satisfaction are of utmost importance to us.Furthermore, we understand the importance of dietary preferences, and we regret that our breakfast options did not meet your expectations as a vegan guest. We are currently reviewing and expanding our breakfast offerings to accommodate a wider range of dietary needs, including vegan options.Regarding the communication issues with our front desk, we apologize for any inconvenience caused. We are actively working to improve our response times and ensure that all guest inquiries are promptly addressed.We understand that your experience fell short of what you anticipated, and we would welcome the opportunity to regain your trust. Please reach out to us directly so that we can discuss your concerns further and hopefully have the chance to make it right.Once again, we apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us as we continually strive to improve our services.Warm regards,Helen

Response from Property: Dear Fulin, Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you had an awesome experience and were satisfied with everything during your stay. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts have made a positive impact on our guests.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We value your input and look forward to hosting you again.Warm regards,Helen

Response from Property: Dear Guest,Thank you for sharing your wonderful experience with us! We are delighted to hear that you found your stay at our hotel to be excellent, and that our clean, spacious accommodations and accommodating staff contributed to your enjoyment.Providing exceptional service and a comfortable environment for our guests is our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Warm regards,Helen