There is a different credit card machine for American cards that most of the staff doesn't know how to use and only works some of the time, my husband thinks it's because they want cash so they make it difficult. Some of the food is okay salads, eggs were good. Don't eat the dairy tastes like it turned they don't refrigerate or chill the milk for coffee and it's 90 degrees out it tastes sour, avoid the beef it tasted like it had been left out gone bad we both spit it out couldn't eat it. There's a hilton next door that was safe to eat at. The shuttle service is just them calling a cab for you, which is risky because they're known to change the rate mid ride better off with an uber. Also pretty sure they water down the vodka my husband had 5 vodka sodas in the sun by the pool didn't feel a thing lol but how do you prove that. The front of the desk speaks English but that's it. And it's an indoor outdoor hotel so you may find a giant lizzard in your room like us. However it's still one of the nicest hotels in cartagena, clean and safe and the massages were great.