Maia Hotel Jakarta

My 2nd or 3rd stay at this hotel. As always, love the location and its nearby ammenities. This time, find the room a bit dusty. Breakfast has improved from the last time when I stay at this hotel. Friendly staffs. Will definitely come back to stay at this hotel again. Thank you.

good service. but it needs to improve cleanings.......

This is going to be a long review - stay with me if you’re planning a stay here. Didn’t manage to see many reviews on Tripadvisor on this hotel and booked it based on google reviews. Stayed here for a few nights and soon came to realise that, when a hotel room is cheaper situated in a good locations, there’s gotta be something wrong somewhere. Many wrongs in fact. Starting with the pros first, hotel is located opposite Thamrin Centre and about 10 mins walk to Grand Indonesia Mall. Jakarta’s traffic is notorious so getting to walk everywhere is a big plus. There’s food carts along the road as well. + + + points for that. Hotel is also pleasing to the eyes and can pass off as aesthetically pleasant. It kind of stops there. Feels like this hotel has everything but NOTHING at the same time. Checked in the room and the floor was dirty and dusty and sticky at some parts and there were so many strands of hair EVERYWHERE on the floor and on the bedsheet. Housekeeping team (relatively young men) was outside so i pointed it out to them and in came the broom to sweep it up. Slept and got rashes at night so i asked them to change sheets for me the next day. Compliments to an older gentleman from Housekeeping for changing it promptly Room was minimally stocked which was a surprise considering how pretty it can be. Booked Deluxe King Room and the King bed was 2 bed pushed together.🥴 Toilet was cramped but pretty okay. You get the normal basic set of toiletries which was dusty, and ONLY 2 bath towels (which doesnt soak up water - yea i dont know whats the point) and one safe box and 2 bedroom slippers. That’ it. There wasn’t even any basic tissue box or a hanging Do Not Disturb sign. (No electric ones fyi) When asked, FO say they were working on it. You only get two pillows and extra pillows are chargeable at 25k rupiah each. Wifi was stable but it requires you to constantly sign in after you “sleep” your phone so get ready to memorise the password.🥴 Breakfast was okay with bored looking staff only coming over when you call them. No smiles or whatsoever. Maybe they’re new, not sure. Only staff worth mentioning was another gentleman who went up to us to ask if everything was ok.. They had an in-house SPA and Gym (under maintenance when we were there). Do not, even think of going to the SPA. Book somewhere else. It was weirdly located near the smoking area so it smells very smoky in the SPA and staff was very nonchalant. Booked one of their 2 hours treatment in the morning for an evening slot and when i came, another different staff told me that i can only have one hour massage because she’s alone, but the SPA was empty?! I dont get it. Then what’s the point of booking? I could have booked another SPA if they have told me otherwise. I was pissed but i just agreed to the one hour massage because i wanted a massage but the staff didnt really care. Suspected she was just lazy to do the 2 hours massage and scrub. She was in the room with me and on the p

The hotel and restaurant is a perfect place and very good. The staff are fantastic. Revi...Hellen and the Chef too are good guys there . The hotel is clean and well managed according to me . I lived here for two months.

Overall sevice is excellent... variety foods,taste nya sangat oke...responsive bgt dr team F&B service nya. Kamar nya nyamaaaaan bgt. Cocok bgt utk tujuan business stay or leisure,lokasi nya dekat kemana mana. Keep up the good work ya.... Will come back again... Salim and team

Excellent new hotel with best value. Restaurant very comfortable and tasty... delicious nasi goreng. All the fruit juices fresh and can request as desired. Staff excellent and friendly. Special thanks to Revi in resto for excellent service during the several weeks we stayed in hotel.