This was the first time I was so angry, and it was also the first time I felt that the front desk was insulting my intelligence. I originally booked a standard double room, and used Ctrip's room upgrade coupon. When I arrived at the hotel, they didn't upgrade my room at all. When I asked for a high-rise hotel, the front desk said that the high-rise hotel had to pay extra to upgrade the room before it could be given to a high-rise hotel. Since I had stayed at this Smart Hotel before, there was no such rule before. When I asked the front desk, I was told that the general manager had been changed. This is what the general manager stipulates. What he said left me speechless. Besides, it’s none of my business whether you change the general manager or not. The rules of such a large hotel chain can be changed at will because of the leadership’s preferences. How can we make consumers trust your hotel in the future? ?
After getting the room and entering, I saw that the room was huge and had a big pillar. I planned to stay for two days, but decided to change hotels the next day. Secondly, the parking front desk did not make it clear. They said that the B3 floor was the hotel's parking lot. For convenience, I parked my car at the hotel elevator entrance. I left the parking lot the next day and paid NT$40 to find the hotel. The hotel front desk was afraid of taking responsibility, so I just They said they didn’t receive my inquiry about the parking lot. I was really convinced.
PS: With this kind of service attitude, it is not recommended to check in later. Ctrip refused to upgrade the room after using the room upgrade coupon, and asked for cash to upgrade the room. It is a ** behavior. In addition, the front desk did not communicate well with customers, resulting in parking fees being borne by themselves. Compared with when it first opened, the service attitude is not that bad in all aspects. Shouldn't the manager reflect on why he failed to maintain high-quality service?
Original TextTranslation provided by Google