Holiday Inn Resort Chaohu Hot Spring

The price of the May Day trip has nearly doubled! Let me talk about the advantages first: 1. The hotel environment is good and the air is very good. 2. There are many activities for children to play, both indoors and outdoors, suitable for parent-child travel! 3. On the fourth day, I caught an early train and couldn't have breakfast. After talking to the front desk, they packed two portions for me to take away in the morning. They were ready at six in the morning. Thumbs up! Disadvantages: 1. The hotel hardware is a bit old. The floor of the room we stayed in sank a bit (room 339, please repair it in time). If you are not careful, you will sprain your ankle! 2. The hotel service staff is not very professional. I arrived at more than nine o'clock in the evening. I was not familiar with the room. A service staff happened to pass by on the road. The road was very enthusiastic to help me lead the way, but I still ate while leading the way. It felt not very professional. I have never seen any hotel staff so casual! 3. The room was not cleaned in time. The bowls for supper that night were still on the table after the room was cleaned the next day. I called the front desk to take them away, but it took a long time and was only taken away after the second reminder. On the third day, I went out at 9:30 in the morning and came back at 2:30 in the afternoon. The room was not cleaned yet. I reminded them twice, but they came half an hour later. I was so drunk! I have stayed in domestic hotels in so many cities, but this is the first time I have encountered this! The overall feeling is not very good. The service cannot keep up with its price. It is enough to experience it once!

The hotel environment is very good, the staff's service attitude is very good, the all-inclusive package is very cost-effective, the dinner is very rich, and the children had a lot of fun in the hot spring. I will come again next time.

Generally speaking, the hotel service is poor. It was raining heavily and I needed to move my luggage and park my car. The hotel receptionist should be an intern. She was joking with her colleagues. When I was told that I could not park, she did not provide parking service and her attitude was extremely bad. There was only one receptionist at the front desk and the reception efficiency was poor. My Ctrip order included two breakfasts, but she did not look at the order carefully and directly told me that breakfast was not included. She shirked responsibility and said that the salesperson had made a mistake in the order. She was indifferent even after I clearly wanted to give a bad review. The hotel management is chaotic. After I left, she called twice to ask for a good review. I really don't know how to give a good review for this resort hotel. This is the worst Holiday Inn I have ever stayed in.