The Lindy Renaissance Charleston Hotel

The room was nothing out of the ordinary but I didn’t ask for anything special. I heard the suites their are amazing! The location is perfect! Staff was great!

Nice sized rooms, clean, and extremely friendly staff. It is located a block from the main tourist area and it is quiet. We didn't hear any noise from traffic, visitors, or guests. It feels secluded even though it is a block away. The valets and bellmen are really nice and courteous.

As soon as you walk up to the valet area, super helpful (especially Brian), front desk awesome and our room was lovely!!! Really liked the bunny bathroom wallpaper! Ate dinner at Lenoir and it was delicious/great staff with good service. Many thx Lindy for an excellent experience!

So, we actually had a lovely one-night stay at this property but our experience shows how one simple staff interaction can impact the overall impression, good or bad. My son and I checked in and were warmly welcomed by two lovely front desk staffers. They were friendly, helpful and funny and it was great. Our room was nice and the location fantastic. The next morning I went to the desk to enquire if it might be possible to stay for one more night. My experience couldn't have been more different. Almost like it was a different hotel. They were rude and dismissive even before I got the question out of my mouth. I thanked them anyway and when it was time to actually leave, I went back to simply drop my key and there was only one person there this time - she didn't even look at me and simply flicked her nail at the key drop box without a word. Not a 'hope you had a nice stay' or a 'safe travels' or a 'goodbye'. A nail flick. I wished her a good day with a smile and left. To be clear: for this I paid almost $1,000 Canadian dollars plus $50/parking and plus breakfast. For $1,000 I expect eye contact, manners and actual words. They could even have pretended to check the computer for an available room. But no. So that's why I hesitated before leaving this review and waited more than a month before doing so. I am a Bonvoy member. This is a lovely property and the room was great. The night desk was amazing. Check out? Sadly, that lousy experience is what I remember most about my stay.

My wife and I had stayed here a few years ago when it was a different name so I booked not realizing it was the same place. Great location, comfortable rooms, and quiet. The staff is friendly and we enjoyed our stay. Highly recommend to just get out and try the several options of dining nearby.

We loved the location. Very convenient for walking to restaurants, the SC aquarium, and the Battery. A couple of minor downsides - the sheer in our window was torn and our duvet had a tear. Also, noisy work was nearby, which set off a fire alarm one day and smelled of metal grinding in the elevator and the lobby.