Fairview Beachfront Inn & Waterpark

Hotel name has changed and we could not find it. Amenities were not as described. Room picture deceiving. No staff...had to check in at a neighboring hotel. Beach was dirty. Doirs not hung properly and gaps allowed bugs in...total dump.

I would never stay here again. First off, it has a new name and is being run by another hotel next door. Our friends walked in on rooms that were occupied twice and the keys we were given worked on ALL doors! Mold in the shower, one cup for coffee maker, dirty balcony, and very run-down. Our friends got no where with their complaint at the front desk and went to another hotel.

Didn't like that we had to check in to the hotel next door for the hotel we were staying at. PLUS, it's no longer called the Fairview. It has a different name which threw us off.

Nobody to check us in had to go next store hotel to do so room and balcony were not very clean beds very uncomfortable they over charged us and we are disputing the cost.

First off, the name of the hotel changed to Grand Mackinaw. No signs were posted about the change and we were not contacted. It lead to some confusion when we were trying to find it. Second, the office to our hotel was closed and we had to go to the next hotel over to check in. Our room was dated, had a weird layout and smelled musty, but that I could overlook as it was clean. The biggest complaint is that was water park was closed and we were not notified. The building was open, but it was under construction. There was debris everywhere, shovels, construction equipment etc. When I went back to the other hotel to complain they said we had access to two other waterparks in the area and they had no clue that one was closed. How is that even possible? The whole point we booked at this hotel was the onsite waterpark. We also booked with breakfast being provided but again, they didn’t have that. We got coupons to some local places but that was still like another $75 that we had not anticipated. One water park at the Crown was okay, the other one at Bridge Vista was half shut down…the big slides weren’t open and one day none of the sprinklers and lazy river were turned on. We made the best of it, but we are highly disappointed. Then to top it all off I am guessing a manager yelled at us because my son hopped on a toy car that was by the hotel. He was on it all of ten seconds and we were packing up to leave. That was just the last straw. There is no way I will ever be back.

I would greatly appreciate some of my money back from our stay. I had paid for a balcony room thinking this hotel would be amazing. It was exactly the opposite of that! Everything was dirty from the walk up to our room and even the room. No ice from the ice machines no pool or water park. Our phone in the room didn’t even work to call the front desk for questions and when we requested an extra blanket we were told we had to come get it our selfs. The list goes on. Thank you for your time.

The view from the room was very nice! Inconvenience to go next door to the sister hotel to check in or get coffee or towels! Didn't use the pool because it was too cold to walk next door. It was quiet and relaxing. The beds were a little bit hard and uncomfortable. The jacuzzi tub was right next to a outlet and it got wet! Thought I was going to be electrocuted!

Was looking forward to pool and hot tub on site. They are broken and closed. Room had food on the floor

The smell of the room was very musty, there were bugs between the sheets and mattress pad. Garbage was overflowing, sheets were dirty, furniture was stained, it was absolutely disgusting and the service was even worse. I had 2 rooms reserved for 2 nights, they would not refund anything. This hotel is unfit to stay in, management would not return our call or speak with us. They had no problem running my card. Calling Credit card Co to dispute chrg. Health Dept, Mackinaw chamber or commerce and BBB.