Grand Hyatt Chengdu (Chunxi Road Taikoo Li)

The location is very convenient, just a 5-minute walk to Taikoo Li and IFS. There's a panda photo spot at the entrance that the kids absolutely loved, and the staff were very friendly and interacted nicely with them.

The facilities are dated, but the design is outstanding and the aesthetics are definitely on point. The location is convenient, just a 10-minute walk to Taikoo Li. I requested a high floor for the atrium room. We arrived at 2:00 PM and were made to wait for an hour because they said it was being cleaned. Then at 3:00 PM, they told us the room smelled of smoke and reassigned us to a different one. There was no welcome fruit in the room, and the breakfast was quite mediocre. Since it was the National Day holiday, there were many weddings, and you could hear all the commotion outside as soon as you stepped into the lobby. When we purchased the Grand Club access, the front desk didn't explain things clearly. They just said our booking only included one breakfast and asked if we wanted to add another. After adding it, we realized it actually included Grand Club lounge access. When we asked for a refund, it took some back-and-forth, but the manager eventually refunded it. Overall, though, the service attitude left much to be desired.

The location is great, though hailing a cab around here comes with crazy bad traffic. That said, the neighborhood is lovely to stroll around with tons of great food options... The pastries and breads at breakfast were delicious, but the cooked noodles were a bit of a letdown...

Great facilities, super convenient location, and very tasteful design. I'll definitely stay here again next time I'm in Chengdu.

Every year, I visit Chengdu for a few recuperation trips, and it's always the Grand Hyatt. It feels like visiting old friends… It's been many years, and I've watched the Grand Hyatt grow and improve step by step… Every detail is a testament to the hard work of every Grand Hyatt employee! This National Day, I stayed at the Grand Hyatt again and clearly felt the changes in team management and the subtle improvement in service. The new employees were humble and enthusiastic, and the experienced staff and management showed great insight and quick, effective problem-solving skills – thumbs up! 👍 **Facilities:** The room was cozy and comfortable. The hotel had installed anti-collision protection on sharp corners in the bathroom, and anti-slip reminders around the bathtub. The peeling paint on the bathroom ceiling was also refreshed, and the room corners were clean, with toiletries replenished promptly. **Dining:** The executive lounge ambiance was still great; I especially love that touch of Hermès orange… The cakes, pastries, and drinks were unchanged, still of Grand Hyatt quality. However, the orange juice was too diluted. I suspect the Chinese chef in the executive lounge has changed, as the Chinese food has lost its previous Chengdu characteristics, and the quality of the ingredients is significantly worse than before, especially the cold mixed bean curd skin and garlic pork belly, which were particularly salty. For breakfast, the overall quality and features were maintained. Dandan noodles were still the most popular. However, most of the fruit and vegetable juices were too watered down, affecting the taste and quality. The previous carrot, celery, and bitter gourd juices were replaced by a 'vitality water' that felt cheap. The whole wheat bread was hard and not fresh enough! **Issues and Suggestions:** When collecting entrusted luggage, it's understandable that a luggage tag is required for security. However, if a guest cannot produce the luggage tag due to special circumstances, there should be alternative ways to verify the owner of the luggage, instead of demanding a photocopy of their ID. Such a non-compliant action could lead to the leakage of guest information and undesirable consequences, for which the hotel would be unable to bear responsibility! Finally, I'd like to express my gratitude once again to every staff member of the Grand Hyatt Chengdu for their hard work! I hope the Grand Hyatt Chengdu continues to thrive! Looking forward to my next visit! 👏👏👏👍👍👍🍎🍎🍎🌺🌺🌺

Excellent! The hotel is well-equipped, and the room is comfortable. The bathroom and toilet, in particular, are great with good facilities and water pressure. After a long day of walking, I had a very refreshing shower. The attention to detail truly reflects the standard of a long-standing five-star hotel. The location is also perfect – centrally located yet quiet. Highly recommended!

I usually give a bad review to hotels that refuse a 2 PM late checkout but are happy to charge half a day's rate to extend until 6 PM, especially when the front desk staff has a smug attitude. Then there was the cleaning lady who was a bit overzealous – you really don't need to leave an essay-length note just to ask if we want to throw away a half-empty water bottle. And there's no need to call after checkout to ask if we still want a half-finished drink left in the room. Sometimes, there's a fine line between meticulous service and mere formalism.

The Grand Hyatt Chengdu offers an excellent overall experience. Its location is super convenient, making it easy to go shopping and find places to eat nearby. The room was spacious and clean, with a great view – perfect for enjoying Chengdu's nightscape. The staff were very welcoming, and both check-in and check-out were smooth. The breakfast selection was extensive, and the dining area was quite peaceful. It's a fantastic choice whether you're visiting Chengdu for leisure or business. I'd definitely consider staying here again on my next trip to Chengdu.

The location is excellent; Chunxi Road Pedestrian Street is right downstairs, and Taikoo Li is just a 10-minute walk away. The room was spacious, bright, and clean. Breakfast was decent, but it would have been even better if it could be extended until 11 AM.