Guest Reviews of Starway Hotel Chengdu Kuanzhai Alley Subway Station Branch
9.5/10
Outstanding
988 review
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Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.5
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All reviews(988)
Positive reviews(972)
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Friendly front desk staff(190)
Convenient location(120)
Classy environment(93)
Easy to get around(86)
Delicious breakfast(36)
Would stay again(32)
Close to metro(31)
Negative reviews(16)
Rungtham
Superior Queen Room A
Stayed in Apr 2025
Family
2 review
9.5/10
Amazing
Posted on Jun 2, 2025
The location is very convenient that you can walk to 2 metro stations and Kuanzhai Alley. The room is spacious and clean. There are many restaurants and supermakets around the hotel. The staffs so nice and friendly. Just a little thing to improve is wifi is not stable.
Anyway. I would recommend staying here.
Response from Property: 【免費停車】【臨近地鐵】【電視投屏】【營養早餐】【近寬窄巷子】感謝客官的好評,星小程開心不已,通過客官的點評,字裡行間都看到了對星小程服務的認可,您的滿意就是我們前進最大的動力啦,一直以來,星小程都始終秉承着為每一位客官提供物所超值的服務信念,把客人當家人,提供温暖貼心的住宿體驗,再次感謝客官對星小程的支持與厚愛,您所提出的問題星小程已記下並且反饋給工程師傅去檢查,也謝謝您的反饋,也期待下一次與客官您的相遇,祝客官一切順利,每天都有好心情。
Melcxt
Superior Queen Room A
Stayed in Oct 2024
Business travellers
2 review
8.5/10
Very Good
Posted on Dec 5, 2024
The hotel locations is on prime and easy to access anyway with just simply calling a didi. Front desk are helpful and attentive. Breakfast can be improved and more elevator 🛗 will be a plus.
Response from Property: Dear guest, thank you very much for taking the time to give us a positive review, and thank you for your support of our hotel, we are still a little disappointed that you did not give us a full 5-star rating, it may be that there are still some aspects of the hotel that need to be improved, the hotel front desk is equipped with a treasure box for guests to use; we hope that you will point out our shortcomings in your next visit, we will strive to do better, we will continue to serve with care so that every guest who comes to our hotel can feel the warmth of home, we hope that our service can bring you more surprises and emotions, we look forward to your next visit!
Guest User
Superior Queen Room
Stayed in May 2024
Couples
6 review
10.0/10
Outstanding
Posted on Jun 9, 2024
amazing stay. 小杨 and 小陈 is really helpful with the checking in and checking out. the location of the place is also near many attractions. would recommend the stay
Response from Property: Dear guests, thank you for staying in the hotel and sharing. I am glad that every link of the hotel has been recognized by you. Through your detailed description, you can feel the happiness brought to you by this journey, which is what our servicers have been pursuing.This will also become the driving force for us to continue to work hard and make progress. I look forward to serving you next time!
Yee Min
Superior Queen Room A
Stayed in Oct 2024
Family
4 review
9.5/10
Amazing
Posted on Jan 15, 2025
Convi location, affordable price for the stay and service is gd. Self laundry is available. Lift size is a little small but the speed is acceptable so the waiting time is not too bad.
Response from Property: 【近寬窄巷子】【臨近地鐵】【電視投屏尊敬的貴賓,您好!此次入住沒能得到您的滿意,我們深表歉意。電梯小我們沒辦法解決,小星願用户服務進行彌補,酒店二樓有配備自助洗衣房、三樓有配備健身房供客人使用~希望本次的不愉快不要影響到您的心情,誠摯邀請您再次到店體驗,住店期間有任何問題都請隨時與我們聯繫,房間電話撥(0)直通前台,我們會第一時間為您處理!
Diya He
Superior Queen Room A
Stayed in Jan 2024
Couples
1 review
10.0/10
Outstanding
Posted on Feb 16, 2024
Very goodexperience overall,walking distance to kuanzai alleys and metro station. very friendly staff,小文was very kind,she gave my laowai husband a toy panda as gift,that was a good surprise at the end.
Response from Property: Dear guest, thank you for your recognition of us. Every need of our guests is what we sincerely strive for.
Towards. We will definitely work harder and look forward to our next trip so that we can create more perfect services for you.
Jee Hoe Caljus
Superior Queen Room A
Stayed in Jul 2023
Couples
1 review
10.0/10
Outstanding
Posted on Sep 6, 2023
Upon arriving at the hotel, we experienced a smooth and efficient check-in process with no delays or issues. What impressed us was the convenience of voice and app-controlled amenities such as lights, air conditioning, and television, making our stay hassle-free. The front desk staff promptly addressed our requests, and the housekeeping team consistently checked if we needed cleaning services. Overall, our stay was highly enjoyable and problem-free.
Response from Property: Thank you for your recognition. It is our responsibility to provide efficient service during your stay and thank you for choosing a hotel. We will continue to work hard and make persistent efforts. We hope you will come again next time
Kkaatteebb
Superior Queen Room A
Stayed in Jun 2023
Family
19 review
8.0/10
Very Good
Posted on Jul 24, 2023
Positives: The rooms are really good looking and clean. The location is great - a lovely area to walk around and explore. The staff are very polite and kind. There is a small gym and a laundry room. Very strong AC. Really large room sizes.
Negatives: NOISY!!! Always noisy - day and night. There is construction on the fourth floor. There is music playing in the hall all day and all night which you can hear in the room (especially if you are in a room where the speaker is directly outside the door). There is no sound proofing and you can hear people in the other rooms across the hall and people shouting in the hall.
Aiyi didn’t make the bed - just gave new towels and water - I thought this was a little strange?
Bar is limited.
Response from Property: Thank you for your review. We have resolved the issue of noise in your room as soon as possible and have changed your room. The decoration is carried out by the upstairs property management company, and we have already communicated that construction cannot be carried out in the morning. Our hotel needs to change the sheets and covers for an additional three days. If you request, you can change them every day. Thank you for your review. We hope you can still choose us next time. Thank you for your review. Happy life
Daddy r
Stayed in Jun 2022
Travel with friends
1 review
10.0/10
Outstanding
Posted on Jul 8, 2022
good~
Response from Property: 非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇, 為了您的信賴,我們將更加堅持不懈,ZMAX 酒店永遠屹立於這個城市,等候您的來臨!不見不散哦!祝:笑口常開^_^!
Guest User
Superior Queen Room A
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 6, 2025
Facilities: The room is fully equipped with all kinds of facilities, and it is fully intelligent
Sanitation: It is quite clean
Environment: The environment is quite good, and it is convenient to go to the subway station and attractions
Service: The front desk service is very good, you can store your luggage after checking out, and you will also get a panda pendant
Original TextTranslated by Google
Response from Property: 【Free parking】【Near the subway】【TV projection】【Nutritious breakfast】【Near Kuanzhai Alley】Thank you for your good comments, thank you for staying at Xing Xiaocheng. I am very happy to see your good comments on Xing Xiaocheng's location, sanitary conditions and service quality. Xing Xiaocheng is super moved. The hotel is located near the Kuanzhai Alley scenic area, close to the subway station Kuanzhai Alley D Exit, about 7 minutes walk, and close to Chunxi Road, Taikoo Li, Wuhou Temple, Jinli tourist attractions and Zaozixiang, Kuixinglou, Jianshe Road snack food street, which is the best choice for your travel. I am really moved. I am glad that the hotel can bring you a good time for your trip. Xing Xiaocheng will continue to maintain its enthusiasm and strive to make every guest feel at home. I look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Feb 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 2, 2025
My daughter and I came to Chengdu for the first time and stayed in this hotel for four consecutive days. The girl at the front desk was very enthusiastic, the room was clean and tidy, the bed was comfortable, and it was quiet. The experience was very good! The location is very convenient, not far from two subway stations, and there are many places to eat nearby. If you order takeout, the cute little robot will deliver it directly to the door of the room. I will stay here again next time I come to Chengdu!
Original TextTranslated by Google
Response from Property: Hotel reply:
[Near Kuanzhai Alley] [Near the subway] [TV projection] Dear guest, hello! Thank you very much for your affirmation of Xiaoxing! Service is a relay race that never stops. We have always adhered to our beliefs in the pursuit of excellence and worked hard to create beauty. Your satisfaction is our little happiness. With a grateful heart, we can only repay your kindness with more intimate and thoughtful services. The hotel is located near the Kuanzhai Alley scenic area, close to the Kuanzhai Alley D exit of the subway station, about 7 minutes' walk, and close to Chunxi Road, Taikoo Li, Wuhou Temple, Jinli tourist attractions and Zaozixiang, Kuixinglou, Jianshe Road snack food street, which is the best choice for your travel. I am really touched. I am glad that the hotel can bring you a good time on your trip.
Guest User
Superior Queen Room A
Stayed in Mar 2025
Couples
23 review
1.0/10
Posted on Apr 18, 2025
The living environment was very uncomfortable and my body was itchy.
Original TextTranslated by Google
Response from Property: [Near Kuanzhai Alley] [Near the subway] [TV projection] Dear guest, thank you for choosing to stay and giving us feedback. Xiaoxing is deeply sorry for the unpleasant experience you have had. Your suggestions are very important. Xiaoxing has already given them back to the housekeeping department and made improvements immediately. I believe that Xiaoxing's colleagues will serve guests more meticulously in the future. Once again, I apologize for your displeasure and look forward to your next stay to experience our better service.
joena1987
Superior Queen Room A
Stayed in Jan 2025
Family
1 review
10.0/10
Outstanding
Posted on Feb 15, 2025
The room is very good and clean. The breakfast is also rich. The price is very reasonable. Especially the one in Dujiangyan Scenic Area is very comfortable and can project the TV screen. I stayed in their house with the elderly and children in Chengdu and Dujiangyan. I recommend it! ! ! ! They also gave me a gift before leaving. Thank you! !
Original TextTranslated by Google
Response from Property: 【近寬窄巷子】【臨近地鐵】【電視投屏尊敬的客官您好,感謝您入住並分享您的入住體驗,很高興星小程的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是星小程服務者一直追求的,這也將成為星小程繼續努力、不斷進取的動力,期待下次為您服務!
Guest User
Superior Queen Room A
Stayed in Oct 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Nov 28, 2024
The health services are very good, the front desk staff is very enthusiastic, and the breakfast is delicious.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your affirmation of Xiao Ren's service! Service is a relay race that never stops. We have always adhered to the belief of pursuing excellence and worked hard to create beauty. Your satisfaction is our little happiness. We are grateful and will repay your kindness with more considerate, meticulous and thoughtful service. The hotel is located near the Kuanzhai Alley scenic area, close to the Kuanzhai Alley D exit of the subway station, about 7 minutes' walk away. It is also close to Chunxi Road, Taikoo Li, Wuhou Temple, Jinli tourist attractions, Zaozixiang, Kuixing Tower, and Jianshe Road snack food street. It is the best choice for your travel. Really touched. We are glad that the hotel can bring you a good time during your trip.
linda
Family Room
Stayed in Oct 2024
Couples
53 review
10.0/10
Outstanding
Posted on Nov 25, 2024
Facilities: New
Hygiene: Clean
Environment: Close to the city center, Kuanzhai Alley, Fuqin Night Market, and Metro Line 4.
Service: Good
Original TextTranslated by Google
Response from Property: Dear guests, hello. Xiao Zao likes your thoughtful evaluation! Xiao Zao is so happy that he can't stop smiling! Thank you very much for telling us about your experience during your stay. It is a good suggestion for other friends who are planning to come. You are simply like a spokesperson. Thank you very much for your affirmation and high evaluation of the hotel. Your support and affirmation are the driving force for Xiao Zao to keep moving forward. The continuous satisfaction of customers is our eternal pursuit. Xiao Zao is committed to creating the warmest hotel and bringing better and higher-quality services to more people. Xiao Zao will continue to work hard and continue to create the best accommodation environment for you. I look forward to seeing you next time~
Guest User
Superior Queen Room A
Stayed in Apr 2025
Travel with friends
3 review
10.0/10
Outstanding
Posted on May 22, 2025
The room is spacious, and the front desk staff has a good service attitude. After knowing that I am a Huazhu Club Gold Member, they took the initiative to give me two breakfasts 😬😬. The noodles for breakfast were delicious. I was full that morning 😬😬😬. The staff who stored my luggage after leaving the hotel was also very good. Thank you for the service of the staff that day. Thank you☺️
Original TextTranslated by Google
Response from Property: [Near Kuanzhai Alley][Near the subway][TV projection screen Dear distinguished guest, hello! Thank you very much for your affirmation of Xing Xiaocheng! Service is a relay race that never stops. We have always adhered to our beliefs in the pursuit of excellence and worked hard to create beauty. Your satisfaction is our little happiness. With a grateful heart, we can only repay your kindness with more intimate and thoughtful services. The hotel is located near the Kuanzhai Alley scenic area, close to the Kuanzhai Alley D exit of the subway station, about 7 minutes' walk, and close to Chunxi Road, Taikoo Li, Wuhou Temple, Jinli tourist attractions and Zaozixiang, Kuixinglou, Jianshe Road snack food street, which is the best choice for your travel. I am really touched. I am glad that the hotel can bring you a good time on your trip.