Sercotel Club Cayo Guillermo - All Inclusive

Sand and sunshine was what I went for and got plenty of it here. Sadly, the food choices were limited and daily sightings of cockroaches in the main dining area was disappointing. If the cutlery and glassware are washed by hand, they need to fire someone, or invest in a proper dishwasher. Our room lost all power on the last day. Thankfully, there was another room available, but the toilet and shower were not working! Night entertainment needs improvement. NO fresh pineapple or coconut for bar drinks. 'flavored powder crystals' were used instead. Not impressed,so I did not drink as much as I would have liked. Muchas gracias to Joel at the front desk,who made our stay there as comfortable as possible.

Amazing time all of the entertainment staff always bring me back here Leo, Sarai, Maikel, Nildrey, Joel David are like family to me! and best bar staff Erick , Alex , joey, Louise, Elvis , Tony make my time here more than comfortable my maid Marleys makes the room so so beautiful every day when I return from the beach garden staff always make me feel so welcome with gifts from Yunior and yuri thank you to cook Dianeyis for the personalized bracelet I’m so grateful for everything they have all done to make my stay memorable, time after time love you all and best of wishes see you all soon xoxo ❤️❤️❤️

Went May 5-12, 2024, reached hotel around noon- no rooms ready but they did give bracelets to eat and walk around- luggage left in a room- so you have access to it but so do other people, (keep your valuables on you). Here are the pros and cons of this hotel: Pros: very nice staff who all try to speak English- they really should benefit from lessons. Grounds clean but sparse with patches of grass but you can tell they are trying to create a landscape. Staff are friendly. Lots to eat and drink. Two gift shops in hotel lobby-prices are cheaper there then airport- bring bubble wrap if you need to buy alcohol or delicate souvenirs. Cons:the staff do eat from the buffet but most are not eating when we eat- it's the 'guest' staff- that come for the day that eat at the buffet same time as us- (and take so much food). There were too many cockroaches in and around the food- they need to clean the area where they put the plates as there are many dead roaches living there. An abundance of flies and mosquitoes- there is a plane that fumigates but is ineffective-I mean, it flies so high, and sprays down a chemical which will never touch all the cockroaches and flies INSIDE the kitchen. In the early AM are many mosquitoes so what they wasting fuel and chemicals to kill when they are not killed? Food is repetitive-- there is a shortage of everything on the island but one would not know that by the native guests who come for the weekend who WASTE FOOD!! They should be spoken to at the time of check in not to take more food than they can eat- the waste was unbelievable-- better to have a guest be upset and no longer return instead of wasting food that the staff are not able to eat. The plates were never clean-- they went through the process of hot water but it must be like a car wash as there were still greasy with finger prints - They seem to want to make North American dishes but they need lessons to not waste food- spaghetti just boiled and that was the meal or pasta under cooked-- The cleaning of the rooms need better attention- I killed a few bugs the night before and they were still there after the rooms were cleaned and I don't mean behind my suitcases, which they do not touch, but right in the middle of the floor. They forget to sweep under dressers and beds. Towels replaced daily, but sometimes not as clean- just a one off of a dirty beach towel not being cleaned- the people are really trying but need to be told what is lacking in this hotel. Bring your own shampoo and soap as the tiny sample they provide is not for you to depend on--they do not replenish once issued on first day. no beer in rooms. They ran out of toilet paper once or twice, no big deal as I brought my own- bring your own of everything if you want to be comfortable: PB&J; crackers, snacks. They had coffee but no hot chocolate; bring your own tea if you like a certain kind but they did have tea. They have hot sauce-- yes bring your own salad dressing- point is to be comfo

I went to this hotel and we take very good time,,very great place and what about the staff who was so nice and professionnal also cordial. I specialy meet Leo and Joel who make me feel like a part of them for that incroyable week,,,thx a lot folks!!!🫶🏾🤩🫶🏾🤩