Melia San Carlos

The service is good and waitress service excellent you can spend a wonderful time here with family and friends it’s a wonderful experience to stay here also the dinner quality is good and the kindness of the people is one of the things I love it’s a very quite and clean hotel 💫💫💫💫💫💫💫💫💫💫💫💫💫💫

Stayed here for one night on a TUI Cuba experience tour. The hotel was a great relief after the other hotels we had stayed in. The whole place was clean and the rooms lovely. The bathroom was wonderful with lots of hot water all the girls on the tour took advantage to wash and condition our hair. We had a lovely walk around and a nice snack. The staff are all very friendly and breakfast was nice with a great view.

Our group had a very short, but nice staying at the hotel. Would love to thank the General Director Mr. Gilberto for his hospitality and wish him all the very best. Also, the bar at the lobby and cocktails were very nice. Thanks to the team.

without doubt this is one of the worst hotelsI have ever stayed in. I have since read the low scoring reviews and agree. The reviews which have been posted which give positive comments surprise to me. I am not a high maintenance guest, as long as somewhere is clean and breakfast is reasonable I am happy. Our experience was dreadful from the beginning. We stayed two nights on 17th and 18th March. We had to move rooms twice and had to make do in the end as there were no more rooms left in the hotel, and we were only staying in Cienfuegos for two nights and already wasted most of our first day trying to find a room that didn't smell of blocked drains. if we had tried to find another hotel or asked our travel agent to move us day one would have disappeared so on balance we decided to just stay . The best of the worst rooms was reasonably clean but when you put the air-conditioning on there was a bad smell so we stopped using it. There was no window to look outside as you faced a brick wall and so you felt like you were in a cell. on our first evening there was a blackout outside and we could not get back into the hotel when we arrived back at 11:30 pm. The staff, after 10 minutes banging on the windows much to the locals interest, eventually answered the lock door and it wasn't a surprise they couldn't heat us as they were playing music very loudly while they were clearing up the bar, even though reception advised us they would be on hand for 24 hours a day. one of the windows was right beside reception but we got no response ! this spoiled the first night even more as I felt unsafe standing outside the hotel in total darkness in a town I was unfamiliar with. breakfast both mornings was very disappointing and we were ignored by the waiting staff. The second morning hotel management were dining and got all of the staffs attention. We had the added negative experience of watching the managers gorge Themselves on food which they shovelled into their mouth so fast they could barely swallow! The food was simple, tasty and edible but the service experience absolutely abysmal! there is nowhere to sit outside in the hotel and the inside reception and bar area has no atmosphere at all. We spent most of our time outside of the hotel only coming back to sleep for reasons mentioned above. i'm guessing travellers will consider the positive reviews listed but my advice is do not take the risk of booking a room here!

Stayed here with a group of co-workers. We had a great time and treated very well. Food was great and locations was also the best. Most places were walkable and the city was quite quiet. Would definitely stay again.

Nice and stylish hotel with helpful and kind people and affordable prices. We arrived very early for the check in but they managed to give us our rooms. Ivania who welcomed us suggested a wonderful restaurant and booked it for us. The only disappointing thing was the isolation from the very noisy street.

Stayed for two nights in this city centre hotel so the we could visit El Nicho Waterfalls. It is a centrally located modern hotel with a snack bar and restaurant. The girl on reception was very welcoming and gave us lots of helpful information. We made our own way to our room with our luggage, no bell boy in sight. The room was clean and tidy with a modern bathroom and great shower. However, the small window opened up and looked directly onto a wall. As it was only for two nights we decided just to accept it. The room proved to be quite noisy with a b dog next door that seemed to never stop barking, there was lots of noise from the corridors. The snack bar always seemed busy and we couldn't get a beer, we were told we had to use the restaurant which wasn't open. We had dinner in the restaurant on our second night, the food was awful but cheap. The breakfast was just OK, nothing to write home about but the coffee was awful! All in all it did the job.