Le Eminence Puncak Hotel Convention & Resort Reviews
Le Eminence Puncak Hotel Convention & Resort
Jalan Raya Hanjawar No.19 Ciloto, Palasari, Kec, Palasari, Cipanas, Cianjur Regency, West Java, 43253, IndonesiaView Hotel Details
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Le Eminence Puncak Hotel Convention & Resort Guest Reviews
4.6/5
Great
876 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.5
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All reviews(876)
Positive reviews(866)
Reviews with photos/video(313)
Friendly owner(113)
Loved the view(102)
Many amenities(44)
Perfect for kids(20)
Stayed multiple times(9)
Too noisy(9)
Nice bathtub(6)
Close to amusement park(6)
Negative reviews(10)
Guest User
Junior Queen Suite
Stayed in лист. 2024 p.
Family
5 review
5.0/5
Outstanding
Posted on 15 лист. 2024 p.
We have had a very pleasant stay at the hotel. The hotel provides everything that you need. The view, the service and the cafe are just outstanding.
Ilham Suriawinata Pratama
Junior Twin Suite
Stayed in вер. 2024 p.
Family
1 review
4.2/5
Very Good
Posted on 16 вер. 2024 p.
I’m so surprised with the hospitality from each division of the hotel. They are very humbled and have a quick respon to all my request especially when I said that I brought parents. Very well mannered
The only thing that I really hate the most is the location and of course it goes to the traffic
I literally need 24 hours from the hotel to Jakarta due to the super stuck traffic, I know it’s a long holiday but I think they need to figure better way to avoid this situation, and hopefully they can fix it in the near future
Overall, I love it! Thanks
Imam
Junior Queen Suite
Stayed in черв. 2024 p.
Family
2 review
5.0/5
Outstanding
Posted on 26 черв. 2024 p.
Good Place for Quality Time. Good service from all hotel staff. Best place for a rest. Best experience. And thanks for le eminence Hotel
Guest User
Junior Queen Suite
Stayed in черв. 2024 p.
Family
4 review
2.0/5
Posted on 25 черв. 2024 p.
A *** ***** ***** HOTEL, DO NOT VISIT WITH FAMILIES!!!!
WARNING
The worst family staycation ever. Feels like a nightmare. The bed was super dirty and all they can do is to change it to a less dirty bed. They finished the change of bed that they called it a proper bed, at almost twelve midnight. And my kids slept at almost midnight and had to skip breakfast.
To the FO assistant manager, it was proper and that was the best she can do. And that she allowed me to put this review and comment on social media,
They need someone with title and power to be able to give a human response.
This made me think that this has been their standard. Unfortunately, I just found out😭
This 5 star hotel should change their title to a *** ***** ***** Hotel Room as you can see the pictures and video below.
Or probably they have to experience no customer then they will think about treating their customer properly.
There are the videos, too!!!
Wati
Junior Queen Suite
Stayed in лип. 2024 p.
Family
2 review
4.5/5
Great
Posted on 24 лип. 2024 p.
Nice hotel with mountain view, full facilities for kids and family.
Ira
Junior Queen Suite
Stayed in черв. 2024 p.
Family
3 review
4.0/5
Very Good
Posted on 29 черв. 2024 p.
Good as usual..
They haven't reduce the kids activity price for go kart..
Deden Ganjar
Junior Twin Suite
Stayed in лист. 2024 p.
Family
1 review
3.5/5
Posted on 10 лист. 2024 p.
Good point:
1. Location and vie
2. Breakfast Menu
3. Room design and clean
Improvement point:
1. Readiness of room took so long time.
2. Towel was not ready yet
3. Room service took so long time
4. Lift made upset because waiting too long time
5. Entertainment not so vary, VR must pay meanwhile other 4 star hotel has free VR.
6. Facility for Kids is not really interesting
7. Parking area soooo bad, we didnt get proper parking area :(
Overall: 3/5 for me 5 star hotel feel 4 star hotel.
Hopefully management cant improve my concern. Thank you
Guest User
Junior Queen Suite
Stayed in трав. 2024 p.
Family
1 review
5.0/5
Outstanding
Posted on 6 серп. 2024 p.
what a nice and relax place to stay with fam. Good place for kids cause theres so much varian kids activities
Ojie
Junior Queen Suite
Stayed in серп. 2024 p.
Couples
1 review
5.0/5
Outstanding
Posted on 26 серп. 2024 p.
Good view and good food...
GusEls
Junior Twin Suite
Stayed in лип. 2024 p.
Family
8 review
4.7/5
Amazing
Posted on 7 лип. 2024 p.
Nice place to relax and enjoys the nature
Desy
Junior Queen Suite
Stayed in лип. 2024 p.
Family
3 review
5.0/5
Outstanding
Posted on 6 лип. 2024 p.
Comfy room, nice view, good service
misbah
Junior Queen Suite
Stayed in черв. 2024 p.
Couples
1 review
5.0/5
Outstanding
Posted on 12 лип. 2024 p.
Worht for money, nice place to staycation
anita23
Junior Twin Suite
Stayed in січ. 2024 p.
Couples
2 review
5.0/5
Outstanding
Posted on 7 лют. 2024 p.
good stay, good ambience
but somehow the facilities in room is behind other 5 star hotel. overall, it was a great stay