Le Eminence Puncak Hotel Convention & Resort Reviews
Le Eminence Puncak Hotel Convention & Resort
Jalan Raya Hanjawar No.19 Ciloto, Palasari, Kec, Palasari, Cipanas, Cianjur Regency, West Java, 43253, IndonesiaView Hotel Details
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Le Eminence Puncak Hotel Convention & Resort Guest Reviews
4.6/5
Great
839 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(839)
Positive reviews(829)
Reviews with photos/video(309)
Friendly owner(113)
Loved the view(102)
Many amenities(44)
Perfect for kids(20)
Stayed multiple times(9)
Too noisy(9)
Nice bathtub(6)
Close to amusement park(6)
Negative reviews(10)
Ilham Suriawinata Pratama
Junior Twin Suite
Stayed in Sep 2024
Family
1 review
4.2/5
Very Good
Posted on Sep 16, 2024
I’m so surprised with the hospitality from each division of the hotel. They are very humbled and have a quick respon to all my request especially when I said that I brought parents. Very well mannered
The only thing that I really hate the most is the location and of course it goes to the traffic
I literally need 24 hours from the hotel to Jakarta due to the super stuck traffic, I know it’s a long holiday but I think they need to figure better way to avoid this situation, and hopefully they can fix it in the near future
Overall, I love it! Thanks
Imam
Junior Queen Suite
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 26, 2024
Good Place for Quality Time. Good service from all hotel staff. Best place for a rest. Best experience. And thanks for le eminence Hotel
Guest User
Junior Queen Suite
Stayed in Jun 2024
Family
4 review
2.0/5
Posted on Jun 25, 2024
A *** ***** ***** HOTEL, DO NOT VISIT WITH FAMILIES!!!!
WARNING
The worst family staycation ever. Feels like a nightmare. The bed was super dirty and all they can do is to change it to a less dirty bed. They finished the change of bed that they called it a proper bed, at almost twelve midnight. And my kids slept at almost midnight and had to skip breakfast.
To the FO assistant manager, it was proper and that was the best she can do. And that she allowed me to put this review and comment on social media,
They need someone with title and power to be able to give a human response.
This made me think that this has been their standard. Unfortunately, I just found out😭
This 5 star hotel should change their title to a *** ***** ***** Hotel Room as you can see the pictures and video below.
Or probably they have to experience no customer then they will think about treating their customer properly.
There are the videos, too!!!
Wati
Junior Queen Suite
Stayed in Jul 2024
Family
2 review
4.5/5
Great
Posted on Jul 24, 2024
Nice hotel with mountain view, full facilities for kids and family.
Ira
Junior Queen Suite
Stayed in Jun 2024
Family
3 review
4.0/5
Very Good
Posted on Jun 29, 2024
Good as usual..
They haven't reduce the kids activity price for go kart..
Guest User
Junior Queen Suite
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 6, 2024
what a nice and relax place to stay with fam. Good place for kids cause theres so much varian kids activities
Ojie
Junior Queen Suite
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Good view and good food...
GusEls
Junior Twin Suite
Stayed in Jul 2024
Family
8 review
4.7/5
Amazing
Posted on Jul 7, 2024
Nice place to relax and enjoys the nature
Desy
Junior Queen Suite
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 6, 2024
Comfy room, nice view, good service
misbah
Junior Queen Suite
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 12, 2024
Worht for money, nice place to staycation
anita23
Junior Twin Suite
Stayed in Jan 2024
Couples
2 review
5.0/5
Outstanding
Posted on Feb 7, 2024
good stay, good ambience
but somehow the facilities in room is behind other 5 star hotel. overall, it was a great stay
Hadi
Junior Twin Suite
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on May 26, 2024
Good experience.. we love it..
astriani
Junior Queen Suite
Stayed in May 2024
Family
1 review
4.7/5
Amazing
Posted on May 30, 2024
Happy bgt brenang dsini
Nur Iman Affandi
Junior Queen Suite
Stayed in Feb 2024
Couples
1 review
4.5/5
Great
Posted on Feb 25, 2024
Great place to stay with nature ambience and sound through out your stay