Hotel Mondial am Dom Cologne - MGallery Reviews

Response from Property: Dear Chung ho,Thank you for sharing your experience, and we regret to hear about the challenges you faced due to the rail strike affecting your travel plans to Hanover.We apologize for any inconvenience caused by the situation, and we understand that alternative transportation options can be challenging, especially for international travelers. Unfortunately, our standard policy does not permit refunds in such cases, as we have commitments and obligations to maintain.In situations like this, we recommend exploring alternative transportation methods such as long-distance buses, flights, or car rentals. Given the considerable distance of 300km, taking a taxi or Uber may be expensive and may not be the most practical option. We sympathize with your predicament and understand the frustration caused by the unexpected circumstances.We appreciate your understanding of our policy, and we hope that future travels bring you more convenience and fewer disruptions. If you have any further questions or concerns, please feel free to reach out to our customer service team for assistance.Safe travels,Alexandra RiedingerSales Manager

Response from Property: Dear lindsaykim,thank you for your positive review of Hotel Mondial am Dom Cologne-MGallery. We are delighted to hear that you were pleased with our service and appreciated the hotel's central location next to the church and in close proximity to the train station, just a 5-minute walk away. The adjacent exhibition hall and the 10-minute walk to the business district seem to have added to the convenience of your stay. Additionally, we are glad that you found the hotel suitable for shopping and dining, with all the necessary amenities despite limited space for photography.Your feedback regarding the cleanliness and the hotel's facilities is duly noted. We constantly strive to provide our guests with a pleasant experience, and your insights will be valuable in our ongoing efforts to enhance our services.It was a pleasure having you as our guests, and we look forward to welcoming you back to Hotel Mondial am Dom in the near future.Best regards,Alexandra RiedingerSales Manager

Response from Property: Dear luke_middlebrook,thank you so much for your kind feedback! We're delighted to hear that you were pleased with our booking service and benefited from our expert advice on the local area. It's wonderful that we could assist you with recommendations for the Christmas markets and be a part of your engagement celebration.We appreciate your honest feedback regarding the room size. We will discuss this internally to ensure we consistently provide the best possible comfort for our guests.Once again, thank you for your praise and recognition of our service. We look forward to welcoming you back in the future.Best regards,Alexandra RiedingerSales Manager