Tui Blue Isla Cristina Palace - Adults Recommended

Check in and out was efficient Sometimes the desk isn’t manned and they just leave the QR code out for the app which hopefully answers all your questions but it loses the personal touch. Sonia housekeeping, Maria omelettes, Victoria restaurant, Domingo pool towels were all friendly and efficient and helped me along improving my Spanish Pros beach location, pool area (not sure if there would be enough sun beds if the hotel is full) pool towels are good. Everywhere very clean, housekeeping out early sweeping up Reception toilets nice and clean, pool toilets not so good Gardens well maintained and nice shaded areas Wi fi very good everywhere Junior suite large and airy little outdated, large balcony with sun beds but it doesn’t get the sun on it Comfy bed once we had got some extra pillows Bath towels are thin and not great, robes are ok Breakfast usual buffet style but not much hot selection The restaurant is more like a canteen, service not great, food not brilliant, good selection of wines though No dress code enforced which would be the norm in 5 star establishment Normally you would be greeted and seated, but not so, find your own seats and then try and get served drinks. Service very poor to remove used plates from tables ended up putting them on the adjacent table I have never seen tip boxes on show in a restaurant before, I always tip individuals for good service and I found the tip boxes a little bit distasteful Not much around the hotel like tapas bars and restaurants etc Good Mercadona supermercado walk half a mile away Beach bar good but you have to pay extra for the sun beds and parasols Good program of events but the animation team are not very animated, didn’t come round and talk to anyone to ask if you were going to take part in anything Price quality ratio ok for a Four Star Hotel, if you don’t expect Five Star standards and quality then you won’t be disappointed!

Room has bugs. On our first night here we were kept awake and eaten by bugs. I have an allergy to bug bites so this is hard for me. They charged us for a four night stay upon check in and apparently only a manager who doesn’t come in until after 11 can decide if we were eligible for a refund. Avoid this place. I think there are better, cleaner options.

Overall the property is nice with an excellent breakfast but cleanliness and staff were disappointing and unfriendly. Check-in took a very long time, we had to sit for 20 min. before we got our key, hairs in the bathroom and one really big tuft of hair on the shower wall. Staff at breakfast were grumpy, tables were not cleaned and set to be seated for new guests so we sat down at a table with tableware and napkins and got a wave and bad reply from the waiter (apparently those tables were meant for lunch already). We felt like we were not welcome at breakfast.