Castello Rosso

Incredible place up on a hill, great staff, lovely atmosphere

This was my second stay in this hotel The first time was two years ago in the annex but it made me want to come back especially for the pool. This time I came with my family and I booked two Deluxe rooms with Booking. This stay turned out to be very poor. The first morning at 07:30 the cleaning ladies chatted for an hour in the hallway at the door of our rooms without it being possible to silence them even by notifying the reception. Then the cutlery for breakfast was not clean, in particular a very dirty spoon, which a child would not have placed on a clean table and then the next day a chipped glass. Then I did not appreciate the sticky tables at the rear of the garden, uncleaned, the unsightly presence of a basin of stagnant water in this same place which naturally attracts the mosquitoes which devour your ankles, the garbage can in the parking lot which overflows and the grimy underside of the bathroom soap dish. I gave a letter of complaint the first morning at reception, it never had the slightest echo. The management is absent and the reception inoperative. On my return I made an unappreciative comment on Booking which only generated an artificial intelligence message. Although the place is magnificent, the garden well-kept and the swimming pool always very pleasant it is necessary to reckon with a difficult access in the last very narrow roads to the castle where it is better not to cross another vehicle. Finally the breakfast is delicious and its staff friendly, but this is not the case with the management who does not take into account or repair the inconvenience suffered in a so-called 4 star establishment. I cannot recommend this hotel and won’t return.

Fantastic castle hotel with spacious rooms and panoramic view. Good quality food in the restaurant. Table served, excelent breakfast. Good value for money. Only minusses: interior somewhat outdated, heating not on upon arrival and completely shut off during the night. Not one single international T.V. channel, only Italian. Somewhat remote upon a hill so no possibillities to go anywhere without a car. Beware when you book if there is no wedding party planned because the hotel is a famous for wedding venue.

Beautiful gardens, fantastic food and super-friendly staff, particularly in the restaurant. Pet-friendly (not just tolerated), we’d be happy to return.

Beautiful place, friendly staff but terrible food. Everything was either unsavoury, disappointing or weird looking. Felt sorry for the families of the bride and groom for having a disappointing dinner after all the planning they did.