Hôtel Aster, Saint-Avold Nord

I had the worst experience ever!!! The description from the room is completely wrong. I travel with my husband and my 4 month old baby, I chose the comfort room expecting to have a kettle to warm the baby milk, fridge to keep the baby milk, toothpaste and brush and at least a bottle of water but nothing! No housekeeping during Sunday. The room is completely empty, bed supper small, nothing available in the room and during the night no one is working at all. No person to ask for anything or not even a dispense machine to get a bottle of water. Because I had no conditions to stay with my baby, I divided to contact trip.com to cancel the rest of the days and I would change to another hotel. I was able to get the refund for the last 2 night so we decided to go to the hotel to retrieve the last thing we had left there, for my surprise I got to the hotel and the room was already been given to someone else and they took all my stuff away without even trying to contact or say anything, I got really upset and lost some of my belonging because the hotel said I left nothing there and they tried to contact the housekeeper but apparently she wasn’t reachable. I had the worst experience ever, and I would never recommend this place to anyone. I paid 83€ a night for nothing, only lost money and could stay in a cheaper one with better conditions near there. Worst hotel to stay in this area. If you have a baby, please, don’t go there because they have no conditions to accommodate a family.

This hotel has a lot of potential. We stayed two nights but were informed the restaurant was not open. Infact a bus of people arrived and were dining there. Located close to the lake a 5 mins walk and 15minutes walk into local town. Breakfast was fine our room also. Two lorries were parked there overnight and in the morining the driver took out his cooking facilities on the car park area and made cooked breakfast. A garage was available for parking motorcycle or car at a small fee.