Arcadia·anyin qingshan hotel

Nice property, but service could reallllly improve a lot. Our first request was to ask the hotel to find us a reservation at the Sun Palace. The immediate response was “no, sorry you have to book it yourself.” WHAT??? If you are touting a butler / concierge service, that is NOT the response you expect to receive. The team remediated shortly after with attempts to help us find tickets but honestly, the initial response left a very sour taste. We weren’t expecting magically to find tickets, but any effort or attempts to help would have been appreciated.  Second, housecleaning (and there was turn down service) never removed the welcome tray that was given (although clearly empty and should ahead been cleared).  Third, no one asks for your drink order at dinner, and we had to repeatedly flag people down for refills. They also don’t mention that drinks are an additional charge (which we’re fine with, but is something that should be communicated ahead of time). For the price point, you expect a certain level of hospitality which this hotel did not meet.