NJ2920
April 21, 2025
The room was nice and spacious and the cleaners and dell boys are very good. Very clean rooms. I had an issue with my room, they gave us a smaller one to the one on the pictures, but the lady receptionist who looked maybe Chinese was very helpful.
The Egyptian and black receptionists were very rude and not accommodating. I found them to be very abrupt and not welcoming. Considering they are the first impression of the hotel and the ones you regularly contact for help this made the stay quite unpleasant. Luckily our car was parked in the basement so we never had to pass them and went straight to the car.
We asked for cutlery they said the kitchen was closed. I’ve never experienced this before, then when we ordered a talabat delivery they refused to send in to the room and when we went to reception is was very rude and said I don’t know where it is go ask the dell boy - like he was above the query. Honestly the reception needs to be improved drastically.
The only reason I would stay again is because it was cheap, and I was happy with the room.