Boyi Mengqin Hotel Reviews

Response from Property: Ms. Xu, I am very sorry to hear your negative comments about our hotel. We admit that there are some problems in your accommodation experience. Regarding breakfast, you were dining at the peak time, and some dishes were waiting to be replenished. The chefs were also busy cooking and arranging the dishes. You can go to the dining table for a second meal later. Our breakfast is 15 yuan per person, and there is no limit on the self-service form. We have a professional team of chefs to provide you with a variety of food. After you commented on the tableware problem, the first inspection did not find any abnormal hygiene, and all were normal use marks. At the same time, we also conducted a stricter screening of disposable items to ensure dining safety. Parking problem, we are one of the few hotels in the scenic area with underground garages. All parking spaces are standard three-box car size. If the driving skills are really not good, it is recommended to park in the open-air large parking lot or ask our hotel staff for parking help. Room facilities problem, the hotel has been open for nearly 6 years. The facilities and equipment in the room do have some wear and tear, but the facilities and equipment are all functioning normally. In order to provide a more comfortable accommodation environment, the guest rooms have been gradually repaired and renovated. The floor color of the opposite room you see is different, which is the room after the repair. You did not raise the questions and requests in the comments during your stay, but after you left the hotel, you asked the platform to pressure the hotel to refund. Ms. Xu, let me be frank. If you are so dissatisfied, why did you not give feedback during your stay, but asked for a full refund after you left the hotel? During the period of your complaint after leaving the hotel, we always hoped to communicate with you in a friendly manner about the issues you raised so that we could confirm and correct them. You did not give any feedback until the bad review, and only asked for a full refund. In order to take care of the cooperative relationship, we also discounted your room fee. We really don’t understand what your intention is. Finally, we still thank you for your feedback and suggestions to us, and wish you and your family good health and a safe journey back. Update: 1. The hotel does not deliberately treat guests differently. The room opposite you is a deluxe standard room, which has been renovated and is completely different from the family room with a view you stayed in. Therefore, your description of "the same room at the same price, ours is not as good as others" is completely out of the blue and does not match the facts. 2. You said that the parking space is not friendly to driving skills, and then you said that you can't drive a 5-meter car with ten years of driving experience. Regarding the parking space, I suggest you get more familiar with your car. Driving skills have no absolute relationship with driving experience. 3. The platform does not have any impact on the hotel rating based on your subjective opinion. 4. You mentioned that you reserve the right to pursue. If you need to exercise your litigation rights, you can ask the platform for relevant materials such as the hotel's cooperative business license to facilitate your lawsuit. We also suggest that you use judicial resources for this matter. 5. Since you have not asked for a refund, why should the platform and the hotel refund you? Is it doing charity? In this case, please transfer the hotel refund to Shenzhen One Foundation Charity Foundation. We thank you on behalf of the children in the disaster area.